Subject: RE: Refund Approval #6483068695
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 10:08:23 +0000

Hi Fauzan,

Find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, August 4, 2020 7:54 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval #6483068695
Importance: High

External email sender, please take precaution.
Hi Team.

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards.
Fauzan

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 12:53:44
Subject: Re: Missing items

Hi Team,

Problem Statement: (Missing items / Refund approval

Order Date : 17/04/2020
Ticket no: 1324373
Order ID: 6483068695
Tracking ID: 290086888522
​Refund amount : 226

Issue Description: Customer placed order for 8 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 8 items has been shipped/Delivered from our side.
We escalated to the Warehouse on 31/07/2020 however no response or action has been taken till now.

Customer's history : the customer is with us since  17th of Apr and this is his second order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

The missing item is
162348230 - - Juniors Dinosaur Print T-shirt - Set of 3                                                     SAR52.00
160175797 - - Juniors Printed Joggers with Drawstring Closure                                      SAR35.00
162324615 - - Disney Mickey Mouse Print T-shirt with Round Neck and Short Sleeves   SAR39.00
162197882 - - Juniors Solid T-shirt with Pocket Detail and Short Sleeves                        SAR19.00
160057872 - - Juniors Full Length Jog Pants with Elasticised Waistband – Set of 2           SAR49.00
158613343 - - Munchkin White Hot Safety Spoons - Set of 4                                           SAR32.00

Regards,
Shafeeque

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Subject: RE: Refund Approval #6483068695
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 07:10:34 +0000

Ok, pls process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ccb511917a1c2437fb59e08d8390ea5ff%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637322082360959667&sdata=2w5RmssHNMTzhkDLmdnAHTlRwXXrWW2H3MJHQ94bxR8%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ccb511917a1c2437fb59e08d8390ea5ff%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637322082360969661&sdata=iF4Oz1ndnii4QlJBBDsSIiI6TStJIwfpgflmLXDPslU%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, August 5, 2020 11:00 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund Approval #6483068695
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below missing item case.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 7:54 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval #6483068695
Importance: High

External email sender, please take precaution.

Hi Team.

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards.

Fauzan

  _____

From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 12:53:44
Subject: Re: Missing items

Hi Team,

Problem Statement: (Missing items / Refund approval

Order Date : 17/04/2020
Ticket no: 1324373
Order ID: 6483068695
Tracking ID: 290086888522
​Refund amount : 226

Issue Description: Customer placed order for 8 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 8 items has been shipped/Delivered from our side.
We escalated to the Warehouse on 31/07/2020 however no response or action has been taken till now.

Customer's history : the customer is with us since  17th of Apr and this is his second order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

The missing item is
162348230 - - Juniors Dinosaur Print T-shirt - Set of 3                                                     SAR52.00
160175797 - - Juniors Printed Joggers with Drawstring Closure                                      SAR35.00
162324615 - - Disney Mickey Mouse Print T-shirt with Round Neck and Short Sleeves   SAR39.00
162197882 - - Juniors Solid T-shirt with Pocket Detail and Short Sleeves                        SAR19.00
160057872 - - Juniors Full Length Jog Pants with Elasticised Waistband – Set of 2           SAR49.00
158613343 - - Munchkin White Hot Safety Spoons - Set of 4                                           SAR32.00

Regards,
Shafeeque