Subject: RE: Missing item//6489932062
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Haithm Saeed <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 10:07:50 +0000

Hi Seeta,

Find the attached file.

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, August 5, 2020 10:49 AM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Haithm Saeed <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing item//6489932062

External email sender, please take precaution.
Hi Team,

With reference to the order number 6489932062, the customer placed the order for 2 items and out of that he is complaining about 1 missing item. The missing item is 162056767 - - Juniors Tuff Deluxe Rocker with Canopy SAR 249.

Agent has already escalaated to concerened team but we didn't receive any update from them, so we request you to assist us in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 04:34:24
Subject: Missing item

Hi Team,

Ticket ID: 1047640
Order Date: May 8, 2020
Order ID: 6489932062
AWB: S001222835287
Item: 162018405 - - Juniors Speedwell Baby Car Seat
Total Order Value: SAR 308.00

Issue Descriptiopn: Customer placed the above order on May 08, 2020 and was delivered on May 13, 2020. Customer has reported the above mentioned item as missing. Value of the missing item is SAR 249 and the customer is chasing for the refund.

Case History: Customer contacted us on May 17, 2020 and we have escalated the same multiple times to the warehouse to confirm if the item were shipped but no response received.

Customer's History: Customer is shopping with us since April 2020 and has a total of 3 completed orders with us. The total value of completed orders is SAR 979.9. Customer has no previous/similar history of cases.

Assistance Required: Please provided approval of SAR 249 for the missing item and assist in closing this case.

Thank you for your help!

Regards,
Haitham Saeed

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Subject: RE: Missing item//6489932062
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 08:07:33 +0000

Ok, proceed.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C500f73144f344bdc74c008d839169b73%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637322116547515101&sdata=Gx2NuaIP%2FvK5UWoA70m0a%2BEih00us19tB5AO4eLYnb8%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C500f73144f344bdc74c008d839169b73%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637322116547515101&sdata=AjcSfUMUllWJhvdfBhhagFD4pSln1T0gNkQHZ0EGQ0w%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, August 5, 2020 11:44 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Missing item//6489932062

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below missing item.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 5, 2020 10:49 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Haithm Saeed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing item//6489932062

External email sender, please take precaution.

Hi Team,

With reference to the order number 6489932062, the customer placed the order for 2 items and out of that he is complaining about 1 missing item. The missing item is 162056767 - - Juniors Tuff Deluxe Rocker with Canopy SAR 249.

Agent has already escalaated to concerened team but we didn't receive any update from them, so we request you to assist us in this case.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 04:34:24
Subject: Missing item

Hi Team,

Ticket ID: 1047640

Order Date: May 8, 2020

Order ID: 6489932062

AWB: S001222835287

Item: 162018405 - - Juniors Speedwell Baby Car Seat

Total Order Value: SAR 308.00

Issue Descriptiopn: Customer placed the above order on May 08, 2020 and was delivered on May 13, 2020. Customer has reported the above mentioned item as missing. Value of the missing item is SAR 249 and the customer is chasing for the refund.

Case History: Customer contacted us on May 17, 2020 and we have escalated the same multiple times to the warehouse to confirm if the item were shipped but no response received.

Customer's History: Customer is shopping with us since April 2020 and has a total of 3 completed orders with us. The total value of completed orders is SAR 979.9. Customer has no previous/similar history of cases.

Assistance Required: Please provided approval of SAR 249 for the missing item and assist in closing this case.

Thank you for your help!

Regards,

Haitham Saeed