Subject: Refund Approval - 6472372012
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 02:09:08 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 

Ticket ID: 642204 
Order Date: Mar 24, 2020 
Order ID: 6472372012 
AWB: 34131897664967 
Total Order Value: SAR 243 

Issue Description: This KSA order has been placed on March 24, 2020 and was delivered on March 26, 2020. Customer returned all items in this order and as per above tracking we have already received them however, the refund has still not processed. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on April 06, 2020 and the same was escalated to Conloc WH multiple times. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order. 

Customer's History: Customer has been shopping with us since Feb 2019 and has a total of 31 completed orders with us valuing a total of SAR 9864.8318. 

Assistance Required: Request you to provide an approval of SAR 243 for this order and assist in closing this case. 

Thank you for your help! 

Regards, 
Apoorv