Subject: RE: Refund Approval #6489860162
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 07:29:46 +0000

Hi Fauzan,

Find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, August 4, 2020 8:30 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval #6489860162
Importance: High

External email sender, please take precaution.
Hi Jessie,

Kindly assist us to get refund approval for the below case.

Thank your for your help.

Regards,
Fauzan

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 14:55:23
Subject: Re: Missing items

Hi Team,

Problem Statement: Missing items/ Refund Approval
Order Date:May 8, 2020
Ticket No; 1075096
Order ID: 6489860162
Tracking ID: S001260774408
Total Price : 137 SAR

Issue Description: Customer placed order for 25 items but as per the customer he/she has only received 20 items, Under the consignment details we can see that all 25 items has been shipped/Delivered from our side.
We have escalated to the Warehouse on  25/05/2020  however did not receive any response nor any action has been taken.
Customer's history : the customer is with us since  22/12/19  and this is his 6th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

The missing item is
161777229 - - Textured Leggings with Elasticised Waistband and Bow Accent Qty( 2)  ( ٍSAR 24 )
162340301 - - Typographic Print Round Neck T-shirt with Short Sleeves Qty( 2)        SAR ( 17 )
162340321 - - Polka Dot Print Round Neck T-shirt with Short Sleeves Qty( 2)            SAR ( 34 )
162098629 - - Textured Jeans with Pocket Detail and Drawstring                                SAR( 50 )
162361009 - - Solid Leggings with Bow Applique                                                         SAR( 12 )

Best Regards,
Shafeeque
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund Approval #6489860162
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 06:19:10 +0000

Approved. Please give customer a GV of AED 40 for the inconvenience considering it’s the 6th purchase with us.

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, August 05, 2020 10:10 AM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund Approval #6489860162
Importance: High

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund the below missing items.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 8:30 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval #6489860162
Importance: High

External email sender, please take precaution.

Hi Jessie,

Kindly assist us to get refund approval for the below case.

Thank your for your help.

Regards,

Fauzan

  _____

From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 14:55:23
Subject: Re: Missing items

Hi Team,

Problem Statement: Missing items/ Refund Approval
Order Date:May 8, 2020
Ticket No; 1075096
Order ID: 6489860162
Tracking ID: S001260774408
Total Price : 137 SAR

Issue Description: Customer placed order for 25 items but as per the customer he/she has only received 20 items, Under the consignment details we can see that all 25 items has been shipped/Delivered from our side.
We have escalated to the Warehouse on  25/05/2020  however did not receive any response nor any action has been taken.
Customer's history : the customer is with us since  22/12/19  and this is his 6th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

The missing item is
161777229 - - Textured Leggings with Elasticised Waistband and Bow Accent Qty( 2)  ( ٍSAR 24 )
162340301 - - Typographic Print Round Neck T-shirt with Short Sleeves Qty( 2)        SAR ( 17 )
162340321 - - Polka Dot Print Round Neck T-shirt with Short Sleeves Qty( 2)            SAR ( 34 )
162098629 - - Textured Jeans with Pocket Detail and Drawstring                                SAR( 50 )
162361009 - - Solid Leggings with Bow Applique                                                         SAR( 12 )

Best Regards,
Shafeeque