Subject: RE: Refund approval case ID 1314540
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Ammar Asif <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 07:29:06 +0000

Hi Fauzan,

Find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, August 4, 2020 8:34 PM
To: Jessie Caparas <[email-masked]>
Cc: Ammar Asif <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval case ID 1314540
Importance: High

External email sender, please take precaution.
Hi Jessie,

Kindly help us to get refund approval for the below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 15:10:04
Subject: refund approval case ID 1314540

Hi Team,

Problem Statement : Not shipped order / Refund approval
Ticket id : 1314540
Order Date : Jul 7, 2020
Order ID: 6206763553
Tracking ID: 46065052950
Total Price : 270 KSA

Issue Description: With the reference order ID 6206763553 and tracking ID 46065052950, the customer has placed his order on Jul 7, 2020. Now the customer has received incomplete order.

he is looking for his missing item:
162351822 - - Printed Short Sleeves Shirt and Pyjama Set SAR50.00 QTY1
162340743 - - Printed Round Neck T-shirt and Pyjama Set SAR40.00 QTY1
162340742 - - Printed Round Neck T-shirt and Pyjama Set SAR40.00 QTY1
162464855 - - Printed Round Neck T-shirt and Pyjama Set SAR45.00 QTY1
162351817 - - Ice-cream Print Short Sleeves T-shirt and Pyjamas Set SAR50.00 QTY1
162046978 - - Plain Jeggings with Elasticised Waistband and Pocket Detail SAR45.00 QTY1

Case history : The customer reached out to us on 19 Jul 2020 and since then the issue was pending.

Customer's history : the customer is with us since 09/05/20  and this is his first  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
ammar asif

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund approval case ID 1314540
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 06:19:54 +0000

Approved.

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, August 05, 2020 9:34 AM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval case ID 1314540
Importance: High

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund the below.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 8:34 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Ammar Asif <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval case ID 1314540
Importance: High

External email sender, please take precaution.

Hi Jessie,

Kindly help us to get refund approval for the below case.

Thank you for your help.

Regards,

Fauzan

  _____

From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 15:10:04
Subject: refund approval case ID 1314540

Hi Team,

Problem Statement : Not shipped order / Refund approval

Ticket id : 1314540

Order Date : Jul 7, 2020

Order ID: 6206763553

Tracking ID: 46065052950

Total Price : 270 KSA

Issue Description: With the reference order ID 6206763553 and tracking ID 46065052950, the customer has placed his order on Jul 7, 2020. Now the customer has received incomplete order.

he is looking for his missing item:

162351822 - - Printed Short Sleeves Shirt and Pyjama Set SAR50.00 QTY1

162340743 - - Printed Round Neck T-shirt and Pyjama Set SAR40.00 QTY1

162340742 - - Printed Round Neck T-shirt and Pyjama Set SAR40.00 QTY1

162464855 - - Printed Round Neck T-shirt and Pyjama Set SAR45.00 QTY1

162351817 - - Ice-cream Print Short Sleeves T-shirt and Pyjamas Set SAR50.00 QTY1

162046978 - - Plain Jeggings with Elasticised Waistband and Pocket Detail SAR45.00 QTY1

Case history : The customer reached out to us on 19 Jul 2020 and since then the issue was pending.

Customer's history : the customer is with us since 09/05/20  and this is his first  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards

ammar asif