Subject: RE: Late cancellation // 8386941433
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>, Youraj Kinhikar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 05:55:01 +0000

@Seeta Seeta<mailto:[email-masked]>

Have we checked where this item is currently?

@Youraj Kinhikar<mailto:[email-masked]>

Kindly help check if this order is physically in the store or not.

Centrepoint21118

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, August 5, 2020 9:18 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late cancellation // 8386941433

External email sender, please take precaution.
Hi Team,

With reference to the order number 8386941433, the customer placed the order on 10th June and till now the order status is ready to be shipped under consignment details.

Now the customer is asking for order cancellation so he can get his refund. kindly cancel the order on priority basis.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 21:25:11
Subject: Late cancellation // 8386941433

Hi Team,

Ticket number: ​1208337

Problem Statement: Cancellation issue
Order Date : Jun 10, 2020
Order ID: 8386941433

Assistance Required: Need Urgent cancellation

Issue Description: The customer placed order on 10 June, 2020 and till now he has not received the order. As per the hybris the order status is "READY_TO_SHIPPED".

Now, the customer is requesting to cancel the order and process the refund.

We have updated this case in cancellation sheet but no action has been taken.

Kindly check and advice.

Thank you for your help!

Regards,
Shivani

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