Subject: RE: Refund Approval - C&C Order not shipped - 8385615951
From: Jessie Caparas <[email-masked]>
To: "Vijay mandal (TCS)" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Midhun Madhu <[email-masked]>
Date: Wed, 5 Aug 2020 04:49:08 +0000

Thanks @Vijay mandal (TCS)<mailto:[email-masked]>

@Apoorv Joshi<mailto:[email-masked]>

Please create RMA for this order as CNCuncollected and raise a JIRA ticket.

From: Vijay mandal (TCS) <[email-masked]>
Sent: Tuesday, August 4, 2020 2:38 PM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; LMG OMS <[email-masked]>; Vinodhini Chandrasekaran (TCS) <[email-masked]>; [email-masked]
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Midhun Madhu <[email-masked]>
Subject: RE: Refund Approval - C&C Order not shipped - 8385615951

Hi Jessie,

We have cancelled 8385615951.
@[email-masked]<mailto:[email-masked]> please verify and cancel in Hybris as well.

Thanks & regards,

Vijay Mandal
LMG-OMS Support Executive
+91 7003673057
[email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 3:57 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Vinodhini Chandrasekaran (TCS) <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - C&C Order not shipped - 8385615951
Importance: High

@LMG OMS<mailto:[email-masked]> @Vinodhini Chandrasekaran (TCS)<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Please mark this order not picked. The order hasn't been shipped to the store.

INC0815825

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 6:26 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval - C&C Order not shipped - 8385615951

External email sender, please take precaution.
Hi Jessie,

As per the store they did not receive this order. Order status is still ready to ship, please assist in marking this as lost and refund approval so we can close this case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Srg Alrai" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "youraj kinhikar" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 17:07:32
Subject: RE: Refund Approval - C&C Order not shipped - 8385615951

Dear Team

Order not arrived at  Store.

Thanks and regards

Naren

From: Jessie Caparas
Sent: Monday, August 03, 2020 2:27 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>; Srg Alrai <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - C&C Order not shipped - 8385615951
Importance: High

@Youraj Kinhikar<mailto:[email-masked]> @Srg Alrai<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]>

Any update on the below?

Store code: Babyshop21122

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 3:22 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Srg Alrai <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval - C&C Order not shipped - 8385615951

External email sender, please take precaution.
Hi Jessie,

Kindly assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "youraj kinhikar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Srg Alrai" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 July, 2020 17:19:21
Subject: RE: Refund Approval - C&C Order not shipped - 8385615951

@Srg Alrai<mailto:[email-masked]> Please confirm

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: 28 July 2020 19:40
To: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval - C&C Order not shipped - 8385615951

External email sender, please take precaution.
Dear Team,

Problem Statement : C&C order status
Order Date : 01/06/2020
Order ID: 8385615951<callto:8385615951>
Tracking ID: 838561595130999991
Store ID: Babyshop21122
Total Price : KWD 73.93

Please confirm has the order been received physically at the store? has it been collected by the customer ?

Regards,
Shakeeb.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8507c48daf0e44cf583008d838627d0c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321342997963943&sdata=YveemQIakM4RAuENhhBDAHcaofm4dXKyJShNjotosF8%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8507c48daf0e44cf583008d838627d0c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321342997973936&sdata=dEaS6KHMH3M%2BZxymeo%2BaucM6lxrAzCr%2FTjora%2FrdOio%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com