Subject: Re: refund approval case ID 1327331
From: Ammar Asif <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 4 Aug 2020 20:54:57 -0700 (MST)

Problem Statement : Not shipped order / Refund approval 

Ticket id : 1327331 

Order Date : 08-Jul-2020 

Order ID: 6206897818 

Tracking ID : 46064846704 

Total Price : SAR119.00 

Issue Description: With the reference order ID 6206897818 and tracking ID 46064846704, the customer has placed his order on Jul 8, 2020. Now the customer has received incomplete order. 
he is looking for his missing item. 

162032171 - - Juniors Lory Baby Seat with Canopy SAR119.00 

Case history : The customer reached out to us on 25 Jul 2020 and since then the issue was pending. i escalated to WH but there was no response and i escalated to courier team they shared with us POD but customer saying that this is not his signature and he did not receive the above item. 

Customer's history : the customer is with us since 28/07/19 and this is his 5th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Ammar Asif" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 21:18:13 
Subject: Re: refund approval case ID 1327331 

Hi Ammar, 

In this case customer claiming that he has not received only one item not the whole order. your email is for the whole order. 
Re-escalate this emailed and do not repeat this kind mistake. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 12:32:48 
Subject: refund approval case ID 1327331 

Problem Statement : Not shipped order / Refund approval 

Ticket id : 1327331 

Order Date : 08-Jul-2020 

Order ID: 6206897818 

Tracking ID : 46064846704 

Total Price : SAR 459.90 

Issue Description : 
The order was placed on 08-Jul-2020 and he did not receive his order while the status of his order is delivered , i shared POD with the customer but he said that this is not his signature. 

Case history : The customer reached out to us on 25 Jul 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 28/07/19 and this is his 5th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif