Subject: Missing item
From: Haithm Saeed <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Tue, 4 Aug 2020 16:04:24 -0700 (MST)

Hi Team, 

Ticket ID: 1047640 
Order Date: May 8, 2020 
Order ID: 6489932062 
AWB: S001222835287 
Item: 162018405 - - Juniors Speedwell Baby Car Seat 
Total Order Value: SAR 308.00 

Issue Descriptiopn: Customer placed the above order on May 08, 2020 and was delivered on May 13, 2020. Customer has reported the above mentioned item as missing. Value of the missing item is SAR 249 and the customer is chasing for the refund. 

Case History: Customer contacted us on May 17, 2020 and we have escalated the same multiple times to the warehouse to confirm if the item were shipped but no response received. 

Customer's History: Customer is shopping with us since April 2020 and has a total of 3 completed orders with us. The total value of completed orders is SAR 979.9. Customer has no previous/similar history of cases. 

Assistance Required: Please provided approval of SAR 249 for the missing item and assist in closing this case. 

Thank you for your help! 

Regards, 
Haitham Saeed