Subject: Refund approval case ID 1314540
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Ammar Asif <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 4 Aug 2020 09:33:39 -0700 (MST)

Hi Jessie, 

Kindly help us to get refund approval for the below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 15:10:04 
Subject: refund approval case ID 1314540 

Hi Team, 

Problem Statement : Not shipped order / Refund approval 
Ticket id : 1314540 
Order Date : Jul 7, 2020 
Order ID: 6206763553 
Tracking ID: 46065052950 
Total Price : 270 KSA 

Issue Description: With the reference order ID 6206763553 and tracking ID 46065052950, the customer has placed his order on Jul 7, 2020. Now the customer has received incomplete order. 

he is looking for his missing item: 
162351822 - - Printed Short Sleeves Shirt and Pyjama Set SAR50.00 QTY1 
162340743 - - Printed Round Neck T-shirt and Pyjama Set SAR40.00 QTY1 
162340742 - - Printed Round Neck T-shirt and Pyjama Set SAR40.00 QTY1 
162464855 - - Printed Round Neck T-shirt and Pyjama Set SAR45.00 QTY1 
162351817 - - Ice-cream Print Short Sleeves T-shirt and Pyjamas Set SAR50.00 QTY1 
162046978 - - Plain Jeggings with Elasticised Waistband and Pocket Detail SAR45.00 QTY1 

Case history : The customer reached out to us on 19 Jul 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 09/05/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif