Subject: Refund Approval #6489860162
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 4 Aug 2020 09:29:47 -0700 (MST)

Hi Jessie, 

Kindly assist us to get refund approval for the below case. 

Thank your for your help. 

Regards, 
Fauzan 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 14:55:23 
Subject: Re: Missing items 

Hi Team, 

Problem Statement: Missing items/ Refund Approval 
Order Date:May 8, 2020 
Ticket No; 1075096 
Order ID: 6489860162 
Tracking ID: S001260774408 
Total Price : 137 SAR 

Issue Description: Customer placed order for 25 items but as per the customer he/she has only received 20 items, Under the consignment details we can see that all 25 items has been shipped/Delivered from our side. 
We have escalated to the Warehouse on 25/05/2020 however did not receive any response nor any action has been taken. 
Customer's history : the customer is with us since 22/12/19 and this is his 6th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

The missing item is 
161777229 - - Textured Leggings with Elasticised Waistband and Bow Accent Qty( 2) ( ٍSAR 24 ) 
162340301 - - Typographic Print Round Neck T-shirt with Short Sleeves Qty( 2) SAR ( 17 ) 
162340321 - - Polka Dot Print Round Neck T-shirt with Short Sleeves Qty( 2) SAR ( 34 ) 
162098629 - - Textured Jeans with Pocket Detail and Drawstring SAR( 50 ) 
162361009 - - Solid Leggings with Bow Applique SAR( 12 ) 

Best Regards, 
Shafeeque