Subject: Late cancellation // 8386941433
From: Shivani Rani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 4 Aug 2020 08:55:11 -0700 (MST)

Hi Team, 

Ticket number: ​1208337 

Problem Statement: Cancellation issue 
Order Date : Jun 10, 2020 
Order ID: 8386941433 

Assistance Required: Need Urgent cancellation 

Issue Description: The customer placed order on 10 June, 2020 and till now he has not received the order. As per the hybris the order status is "READY_TO_SHIPPED". 

Now, the customer is requesting to cancel the order and process the refund. 

We have updated this case in cancellation sheet but no action has been taken. 

Kindly check and advice. 

Thank you for your help! 

Regards, 
Shivani