Subject: Refund Approval #6483068695
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 4 Aug 2020 08:54:03 -0700 (MST)

Hi Team. 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regards. 
Fauzan 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 12:53:44 
Subject: Re: Missing items 

Hi Team, 

Problem Statement: (Missing items / Refund approval 

Order Date : 17/04/2020 
Ticket no: 1324373 
Order ID: 6483068695 
Tracking ID: 290086888522 
​Refund amount : 226 

Issue Description: Customer placed order for 8 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 8 items has been shipped/Delivered from our side. 
We escalated to the Warehouse on 31/07/2020 however no response or action has been taken till now. 

Customer's history : the customer is with us since 17th of Apr and this is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

The missing item is 
162348230 - - Juniors Dinosaur Print T-shirt - Set of 3 SAR52.00 
160175797 - - Juniors Printed Joggers with Drawstring Closure SAR35.00 
162324615 - - Disney Mickey Mouse Print T-shirt with Round Neck and Short Sleeves SAR39.00 
162197882 - - Juniors Solid T-shirt with Pocket Detail and Short Sleeves SAR19.00 
160057872 - - Juniors Full Length Jog Pants with Elasticised Waistband – Set of 2 SAR49.00 
158613343 - - Munchkin White Hot Safety Spoons - Set of 4 SAR32.00 

Regards, 
Shafeeque