Subject: Re: refund approval case ID 1327331
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 4 Aug 2020 08:48:13 -0700 (MST)

Hi Ammar, 

In this case customer claiming that he has not received only one item not the whole order. your email is for the whole order. 
Re-escalate this emailed and do not repeat this kind mistake. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 12:32:48 
Subject: refund approval case ID 1327331 

Problem Statement : Not shipped order / Refund approval 

Ticket id : 1327331 

Order Date : 08-Jul-2020 

Order ID: 6206897818 

Tracking ID : 46064846704 

Total Price : SAR 459.90 

Issue Description : 
The order was placed on 08-Jul-2020 and he did not receive his order while the status of his order is delivered , i shared POD with the customer but he said that this is not his signature. 

Case history : The customer reached out to us on 25 Jul 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 28/07/19 and this is his 5th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif