Subject: Partially shipped order / Refund approval.// 6485053624
From: Algaili Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 4 Aug 2020 07:58:41 -0700 (MST)

Hi Team 

Problem Statement : Partially shipped order / Refund approval. 

Order Date : Apr 22, 2020 

Order ID: 6485053624 

Tracking IDs : S001332507945, FP04270002297 

Undelivered items Price : SAR 261 

Issue Description : The Customer placed the order on Apr 22, 2020,and only 3 items have been delivered under the AWB# FP04270002297, the not delivered shipment has already been 

redirected from Samsa courier to Shipa courier but when tracking the shipment on Shipa website it showing incomplete pickup and cancelled. 

The issue was escalated to WH as well as the order updated on the manual refund sheet, however till now the refund has not been initiated. 

Case history : The customer reached out to us on 10th of May and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : The customer with us since 11/13/19 with total orders of 7 and this his second order. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Algaily.