Subject: RE: Knet refund issue case ID 1337452
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Tue, 4 Aug 2020 13:58:49 +0000

Hi,

Refund done on 31st July 2020

IP Address188.70.0.55Batch ID-1
Transaction Date/TimeFri Jul 31 23:09:11 AST 2020Post Date0731
Transaction ID202021313075944Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBoubyan Bank
Card Number470350******5210Card ExpirationNov , 2023
Transaction Amount9.250Currency Code414
Merchant Track ID159590579000039732Result CodeCAPTURED
Host Response00Authorization Code487310
AVS ResponseCVD2 Validation Repsonse
Reference ID021398002323STAN ID118372
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Jessie Caparas
Sent: Friday, July 31, 2020 9:05 AM
To: Seeta Seeta <[email-masked]>; Malik Ismail <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Knet refund issue case ID 1337452
Importance: High

@Rashid Gafoor  Kaskar<mailto:[email-masked]>

Can you please check if we have captured the payment for the below on validation cancelled order?

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 30, 2020 4:54 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Knet refund issue case ID 1337452

External email sender, please take precaution.
Hi Malik,

With reference to the order number 8394440903, the order is cancelled on validation and the customer used knet payment.

So could you please look into this case and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 July, 2020 15:22:40
Subject: Knet refund issue case ID 1337452

Problem Statement: Refund Not Processed
Order Date :  Jul 28, 2020
Order ID: 8394440903
 Tracking ID: na
Assistance Required: Need refund for customer.

Ticket ID : 03463009

The order was placed on  Jul 28, 2020 but his order got cancelled on validation and money got deducted and not refunded yet. Now he is looking for his refund.
please do needful.

Best regards
Ammar Asif

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