Subject: RE: Knet refund issue cancelled on validation case ID 1335523
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>, Lessin Kumar <[email-masked]>, Harish Thakor <[email-masked]>
Date: Tue, 4 Aug 2020 13:55:42 +0000

Hi,

Please specify date & payment mode( Knet or credit card) for below transaction to check if its realized in our bank.

Thanks
Rashid

From: Jessie Caparas
Sent: Friday, July 31, 2020 9:04 AM
To: Seeta Seeta <[email-masked]>; Malik Ismail <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Knet refund issue cancelled on validation case ID 1335523
Importance: High

@Rashid Gafoor  Kaskar<mailto:[email-masked]>

A kind reminder on the below refund complaint.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 30, 2020 4:38 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Knet refund issue cancelled on validation case ID 1335523

External email sender, please take precaution.
Hi Malik,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 July, 2020 16:12:17
Subject: Knet refund issue cancelled on validation case ID 1335523

Problem Statement: Refund Not Processed
Order Date : 6/9/20
Order ID:  8386936373/ 8386936269
 Tracking ID:0000000000
transaction ID: 21682979
Payment number: 211879459_700
Hawala number: 016140028720

Assistance Required: Need refund for customer.

The order was placed on 6/9/20 but his got cancelled on validation and money got deducted and not refund yet , now he is chasing us for his refund.
please do needful.

Best regards
Ammar Asif

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