Subject: Not shipped order / Refund approval// 6484263477
From: Algaili Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 4 Aug 2020 06:32:21 -0700 (MST)

Hi Team, 

Problem Statement : Not shipped order / Refund approval. 

Order Date : Apr 20, 2020 

Order ID: 6484263477 

Tracking ID : 45943453371 

Total Price :SAR 560.00 

Issue Description : The Customer placed the order on Apr 20, 2020, and it is pending since then, the issue was escalated to WH and the order was updated on the manual refund 

sheet due to the invalid tracking ID# 45943453371, However till now the refund has not been initiated. 

Case history : The customer reached out to us on 18 of May and then the issue later one was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 3/28/20 and this is his 3rd order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.