Subject: RE: Refund approval /// 9778271495
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Tue, 4 Aug 2020 12:34:10 +0000

Hi Apoorv,

Find the attached approval.

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, August 4, 2020 5:16 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Refund approval /// 9778271495

External email sender, please take precaution.
Hi Jessie,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 18:09:28
Subject: Refund approval /// 9778271495

Hi Team

Problem Statement : Refund approval.

Ticket id : 1097087
Order Date : Apr 17, 2020
Order ID: 9778271495
Tracking ID : 45905661981
Total Price : AED 189

Issue Description : The Customer placed the order on 17th of Apr, and it is pending since then, As per the tracking details no 13th of May the items returned back to warehouse. However till now the refund has not been initiated.

Case history : The customer reached out to us on 27th of May and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : The customer is with us since Oct, 2019 with 9 Complete orders.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help!

Regards,
Shivani

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Subject: RE: Refund approval /// 9778271495
From: Varun Sharma <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 4 Aug 2020 12:18:45 +0000

Pls refund

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, August 04, 2020 4:15 PM
To: Varun Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval /// 9778271495
Importance: High

Hi Varun,

As per tracking ID 45905661981 it got returned to us since May 2020.

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 2:27 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval /// 9778271495

Does the courier partner have proof of pick up/delivery to WH.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 04, 2020 2:25 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund approval /// 9778271495
Importance: High

@Varun Sharma<mailto:[email-masked]>

Please advise if we can refund the below return.

As per WH team, no return has been received, however, customer insists that a return was made.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 5:16 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval /// 9778271495

External email sender, please take precaution.

Hi Jessie,

Kindly assist with the below case.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 18:09:28
Subject: Refund approval /// 9778271495

Hi Team

Problem Statement : Refund approval.

Ticket id : 1097087
Order Date : Apr 17, 2020
Order ID: 9778271495
Tracking ID : 45905661981
Total Price : AED 189

Issue Description : The Customer placed the order on 17th of Apr, and it is pending since then, As per the tracking details no 13th of May the items returned back to warehouse. However till now the refund has not been initiated.

Case history : The customer reached out to us on 27th of May and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : The customer is with us since Oct, 2019 with 9 Complete orders.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help!

Regards,
Shivani