Subject: RE: Not shipped order / Refund approval// 6486188126
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>, Ksaconloc Returns <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Mohammad Ayaz <[email-masked]>
Date: Tue, 4 Aug 2020 12:17:45 +0000

Ok.

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, August 04, 2020 3:50 PM
To: Ksaconloc Returns <[email-masked]>; Prakash Iyangar <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Mohammad Ayaz <[email-masked]>
Subject: RE: Not shipped order / Refund approval// 6486188126
Importance: High

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can manually refund the below.

From: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 10:39 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>
Subject: RE: Not shipped order / Refund approval// 6486188126

Dear Jessie
Greetings

Please note that we didn’t receive this order from courier

Regards,
Dineshbabu.E
Conloc Returns
Ext – 4647

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 31, 2020 9:00 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Not shipped order / Refund approval// 6486188126
Importance: High

@Mohammed Awad MohammedGaily<mailto:[email-masked]> @Ksaconloc Returns<mailto:[email-masked]>

Please confirm if this item is physically in the warehouse?

@Shakeeb Arsalan<mailto:[email-masked]> please revert to me if you don’t get a reply in 24-48 business hours.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 30, 2020 8:47 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Not shipped order / Refund approval// 6486188126

External email sender, please take precaution.
Hi jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 18:50:23
Subject: Not shipped order / Refund approval// 6486188126

Hi Team

Problem Statement : Not shipped order / Refund approval.

Order Date : Apr 26, 2020

Order ID: 6486188126

Tracking ID : 45947425101

Total Price : SAR 250.00

 Issue Description : Issue Description : The Customer placed the order on Apr 26, 2020, and it is pending since then, the order updated on the manual refund sheet due to invalid tracking

ID, However till now the refund has not been initiated.
Case history : The customer reached out to us on 20 of May and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since 3/31/20  and this is his 5th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com