Subject: RE: C&C Delay - 6487584553
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, LMG OMS <[email-masked]>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 4 Aug 2020 12:14:05 +0000

@LMG OMS<mailto:[email-masked]> @Vinodhini Chandrasekaran (TCS)<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Please mark this order as not picked.

INC0815921

@Apoorv Joshi<mailto:[email-masked]>

Once order is mark as not picked – create RMA # as CNC uncollected and raise a JIRA ticket

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, August 4, 2020 12:55 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: C&C Delay - 6487584553

Hi Apoorv,

If we don’t get a revert today, let me know.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 5:40 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: C&C Delay - 6487584553

External email sender, please take precaution.
Hi Team,

Kindly assist on the below case.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "manager cpr10" <[email-masked]<mailto:[email-masked]>>, "qazi mohammed" <[email-masked]<mailto:[email-masked]>>, "anwar abdullah" <[email-masked]<mailto:[email-masked]>>, "Aravinth Muthukumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 July, 2020 15:40:42
Subject: Re: Order not shipped from the warehouse/: Case id - 938248 Order Number: 6487584553

Hi Team,

Please confirm: is this order 6487584553 available at the store ? Has it been collected by the customer ?
Store code : Babyshop21050

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 20 July, 2020 15:58:54
Subject: Re: Order not shipped from the warehouse/: Case id - 938248 Order Number: 6487584553

Hi Team,
Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 July, 2020 16:39:59
Subject: Order not shipped from the warehouse/payment authorisation cancellation: Case id - 938248 Order Number: 6487584553

Hi Team,

Please help us to either make the order available at the store or get the payment authorization canceled.

Problem statement: Order not shipped from the warehouse to the store

Case id - 938248
Order Number: 6487584553
Order Created:4/30/2020
Order Delivery Mode: Store pickup
Store: Babyshop21050

Assistance required: Urgent delivery to the store and update the order status as ready for pick up

Kindly note that the above order is still not delivered to the store and its consignment status is READY_TO_SHIPPED.

Kindly expedite the process so that it could be ready for pickup as soon as possible.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#946157] - Order not shipped
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 4 Aug 2020 09:00:27 +0000

Pls process

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc0ad12c4096b460df4b108d83854d508%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321284285511153&sdata=Um%2BFdKqZu4gRTl3NnAbN%2Fw9wBbPGkYV0QiRwKqfVXuM%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc0ad12c4096b460df4b108d83854d508%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321284285521147&sdata=omHt%2FS5jdhVj9Nc%2Fuu0pkUh7IFZs0P3Ha6tpfyThtGc%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, August 4, 2020 12:55 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: [#946157] - Order not shipped
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can manually refund this order.

Been checking with store but no reply.

Order value is SAR 77.

From: Jessie Caparas
Sent: Tuesday, August 4, 2020 12:54 PM
To: Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Manager Cpr10 <[email-masked]<mailto:[email-masked]>>; Cpr10 Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Splash <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Samudaya Fernando Hewage <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#946157] - Order not shipped
Importance: High

@Anwar Abdullah<mailto:[email-masked]>

We didn’t get a reply on this from July 16.

Need your urgent help.

From: Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 16, 2020 12:03 PM
To: Manager Cpr10 <[email-masked]<mailto:[email-masked]>>; Cpr10 Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Splash <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Samudaya Fernando Hewage <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#946157] - Order not shipped

Dear @Manager Cpr10<mailto:[email-masked]> @Cpr10 Centrepoint<mailto:[email-masked]>,

Pls check this order 6487584553 if physically received to  your store

Customer chasing for it.. pls update ASAP

T&R

Anwar Abdullah

Centrepoint - KSA - Riyadh

Ext. 3738

[email-masked]<mailto:[email-masked]>

From: Splash <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 15, 2020 3:10 PM
To: Manager Cpr10 <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#946157] - Order not shipped

External email sender, please take precaution.

Hi manager.cpr10,

Kindly confirm if the order is available at the store as the customer needs the refund urgently.

Order No.: 6487584553
Order Date: Apr 30, 2020

Best Regards,
Suha Ali
Back Office | Crystel
[email-masked]<mailto:[email-masked]>

   On Thu, 4 Jun at 1:02 PM , Splash <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Team ,

   Problem Statement: Order not shipped
   Order Date : Apr 30, 2020
   Order ID: 6487584553

   Assistance Required: Need urgent delivery

   Issue Description: The order has not been shipped until now, and the customer is upset about the delay.
   Please dispatch the order ASAP.

   Regards ,

   Thikra Jabali
   Backoffice | Crystel
   [email-masked]<mailto:[email-masked]>

      On Sat, 16 May at 12:28 AM , Splash <[email-masked]<mailto:[email-masked]>> wrote:

      Hello team,

      Problem Statement: Order not shipped
      Order Date : Apr 30, 2020
      Order ID: 6487584553

      Assistance Required: Need urgent delivery

      Issue Description: The order has not been shipped until now, and the customer is upset about the delay.
      Please dispatch the order ASAP.

      Best Regards,
      Ruba Al zghool
      Backoffice | Crystel
      [email-masked]<mailto:[email-masked]>

         On Thu, 7 May at 2:32 PM , [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>> wrote:

         Hello team,

         Problem Statement: Order not shipped
         Order Date : Apr 30, 2020
         Order ID: 6487584553

         Assistance Required: Need urgent delivery

         Issue Description: The order has not been shipped until now, and the customer is upset about the delay.

         Please dispatch the order ASAP.

         Best regards,

         Mahmoud Mohammad

         946157:1125156