Subject: Re: POD / Refund approval// 6481181197
From: Shakeeb Arsalan <[email-masked]>
To: Algaili Ahmed <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 4 Aug 2020 05:09:59 -0700 (MST)

PFA approval 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 15:50:28 
Subject: POD / Refund approval// 6481181197 

Hi Team, 

Problem Statement : POD / Refund approval. 

Order Date : Apr 13, 2020 

Order ID: 6481181197 

Tracking ID : S001005081607, S000882578779 

Total Price : SAR 827.00 

Issue Description : The Customer placed the order on Apr 13, 2020, and as per Shipa website the order was delivered on 4/26/20 and 5/16/20 but the customer claimed he has not 

received the order. 

The issue was escalated to the courier team and they confirmed that as per their system, the order was delivered to the end customer successfully. 

Case history : The customer reached out to us on 17 of May and since then the issue was forwarded to courier team to share us the POD. 

Customer's history : The customer's first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "sachin maheshwari" <[email-masked]> 
Sent: Friday, 26 June, 2020 18:26:20 
Subject: Re: ٍShipping confirmation / lost order / 6481181197 

Hi Team 
Order Date : Apr 13, 2020 
Order ID: 6481181197 
Tracking IDs: S001005081607, S000882578779 

Assistance required : Please confirm has the order mentioned above been shipped from your end as the order has been marked as delivered and when we asked the courier partner for POD they said (As per our system the order has been delivered successfully. Please confirm again from your end) 

We need your assistance on the issue as it has been pending for more than 2 months. 
Regards 
Shakeeb. 

From: "Shipa Delivery Support ([email-masked])" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Aessam" <[email-masked]>, "nali" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 20 June, 2020 15:12:09 
Subject: RE: POD REQUEST// 6481181197 

Dear All, 

As per our system the order has been delivered successfully. Please confirm again from your end. 

Best regards 

Ahmad Alqatawna 
Customer Care 
[ https://www.shipa.com/ ] 
M: 800 SHIPA 
[ https://www.shipa.com/ | www.shipa.com ] 
From: CST000000006 Shipa Customer Customer <[email-masked]> 
Sent: 16/6/2020 2:57 PM GMT+04:00 
To: [email-masked]; [email-masked]; [email-masked] 
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked] 
Subject: Re: POD REQUEST// 6481181197 

Hi Team, 
Kindly assist regarding the following concern. 
Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 6 June, 2020 18:54:46 
Subject: POD REQUEST// 6481181197 
Hi Team, 
Kindly share us the Proof of delivery for the following details: 
Order Date : Apr 13, 2020 
Order ID: 6481181197 
Tracking IDs: S001005081607, S000882578779 
Regards, 
Algaily.