Subject: RE: Refund approval// 6489621410
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Tue, 4 Aug 2020 12:04:47 +0000

Hi Apoorv,

Find the attached approval.

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, August 4, 2020 5:20 AM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Algaili Ahmed <[email-masked]>
Subject: Refund approval// 6489621410

External email sender, please take precaution.
Hi Jessie,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]>
To: "Apoorv Joshi" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Monday, 3 August, 2020 19:25:32
Subject: POD /Refund approval// 6489621410

Hi Team,

Problem Statement : POD / Refund approval.

Order Date : May 7, 2020

Order ID: 6489621410

Tracking ID : S001261209490

Total Price : SAR 292.20

Issue Description : The Customer placed the order on 17-Apr-2020, and as per Shipa website the order was delivered on 5/18/20 but the customer claimed he has not received the order.

The issue was escalated to the courier team and they confirmed that as per their system, the order was delivered to the end customer successfully.

Case history : The customer reached out to us on 7th of June and since then the issue was forwarded to courier team to share us the POD but they are just saying that it has been delivered and not sharing the POD.

Customer's history : The customer with us since 3/26/20 and this his 2nd order of total 7 orders.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.

________________________________
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>, "aessam" <[email-masked]>, [email-masked]
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "mykel nakhnoukh" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Sunday, 12 July, 2020 12:03:38
Subject: RE: Need POD 6489621410 & S001261209490

Dear team,

As per the system, the order was delivered to the end customer successfully. Please check again from your end.

Best regards,

Akram Wahdan
Customer Care
[Image removed by sender.]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cceda0b98519f4f398d5408d838148299%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321008035599283&sdata=eIG88t99nInqDFvF7L4AfDBK%2FQLzianL9n7vcy8mLBk%3D&reserved=0>
M: 800 SHIPA
www.shipa.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cceda0b98519f4f398d5408d838148299%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321008035599283&sdata=eIG88t99nInqDFvF7L4AfDBK%2FQLzianL9n7vcy8mLBk%3D&reserved=0>

________________________________
From: CST000000006 Shipa Customer Customer <[email-masked]>
Sent: 11/7/2020 12:49 PM GMT+04:00
To: [email-masked]; [email-masked]; [email-masked]
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]
Subject: Re: Need POD 6489621410 & S001261209490
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Mykel Nakhnoukh" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Sent: Wednesday, 8 July, 2020 12:42:03
Subject: Need POD

Hi Team,

Problem Statement: Need POD
Order Date :May 7, 2020
Order ID:6489621410
Tracking ID: S001261209490
Assistance Required: Need Urgent POD
Issue Description: The order was shipped from our side on May 7, 2020and as per shipa website the order delivered to customer on May 13, 2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Refund approval// 6489621410
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Mohammad Ayaz <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 4 Aug 2020 10:30:06 +0000

Approved. Can we check with supply chain why there was no POD?

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C92b6031a7ba348cfcc7908d838615b01%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321338079593415&sdata=lt%2BI0ao0xfwhOycIkgYM8uibaRJunBV%2FT%2FyZykgeq6w%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, August 4, 2020 2:23:07 PM
To: Prakash Iyangar <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Mohammad Ayaz <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval// 6489621410

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can provide a refund for the below order.

No POD was provided.

FYI @Ramesh Gottimukkala<mailto:[email-masked]> @Mohammad Ayaz<mailto:[email-masked]>

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, August 4, 2020 5:20 AM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Algaili Ahmed <[email-masked]>
Subject: Refund approval// 6489621410

External email sender, please take precaution.

Hi Jessie,

Kindly assist with the below case.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Algaili Ahmed" <[email-masked]>
To: "Apoorv Joshi" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Monday, 3 August, 2020 19:25:32
Subject: POD /Refund approval// 6489621410

Hi Team,

Problem Statement : POD / Refund approval.

Order Date : May 7, 2020

Order ID: 6489621410

Tracking ID : S001261209490

Total Price : SAR 292.20

Issue Description : The Customer placed the order on 17-Apr-2020, and as per Shipa website the order was delivered on 5/18/20 but the customer claimed he has not received the order.

The issue was escalated to the courier team and they confirmed that as per their system, the order was delivered to the end customer successfully.

Case history : The customer reached out to us on 7th of June and since then the issue was forwarded to courier team to share us the POD but they are just saying that it has been delivered and not sharing the POD.

Customer's history : The customer with us since 3/26/20 and this his 2nd order of total 7 orders.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Algaily.

  _____

From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>, "aessam" <[email-masked]>, [email-masked]
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "mykel nakhnoukh" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Sunday, 12 July, 2020 12:03:38
Subject: RE: Need POD 6489621410 & S001261209490

Dear team,

As per the system, the order was delivered to the end customer successfully. Please check again from your end.

Best regards,

Akram Wahdan
Customer Care
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C92b6031a7ba348cfcc7908d838615b01%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321338079593415&sdata=2VYm7sUud0awfffFOP%2BjnRg9bwQqLh8nzk2IONPcQOY%3D&reserved=0>
M: 800 SHIPA
www.shipa.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C92b6031a7ba348cfcc7908d838615b01%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321338079603411&sdata=TNRZ4p3I2nCln3%2B6sfPj4yAv7RRUHBckjQR5z4Vnf8k%3D&reserved=0>

  _____

From: CST000000006 Shipa Customer Customer <[email-masked]>
Sent: 11/7/2020 12:49 PM GMT+04:00
To: [email-masked]; [email-masked]; [email-masked]
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]
Subject: Re: Need POD 6489621410 & S001261209490

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Mykel Nakhnoukh" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Sent: Wednesday, 8 July, 2020 12:42:03
Subject: Need POD

Hi Team,

Problem Statement: Need POD
Order Date :May 7, 2020
Order ID:6489621410
Tracking ID: S001261209490
Assistance Required: Need Urgent POD
Issue Description: The order was shipped from our side on May 7, 2020and as per shipa website the order delivered to customer on May 13, 2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,