Subject: RE: Refund approval - 6491606995
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Tue, 4 Aug 2020 11:58:17 +0000

Hi Apoorv,

Find the attached approval.

From: Apoorv Joshi <[email-masked]>
Sent: Monday, August 3, 2020 6:14 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Algaili Ahmed <[email-masked]>
Subject: Refund approval - 6491606995

External email sender, please take precaution.
Hi Jessie,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 16:27:43
Subject: Not shipped order / Refund approval// 6491606995

Hi Team,

Problem Statement : Not shipped order / Refund approval.

Order Date : May 13, 2020

Order ID: 6491606995

Tracking ID : CRDSAL0019797720

Total Price : SAR 429.00

Issue Description : The Customer placed the order on May 13, 2020, and it is pending since then, As per tracking ID# CRDSAL0019797720 the order was not picked from our WH and then

the issue was escalated to WH and updated on the manual refund sheet as well, However till now the refund has not been initiated.

Case history : The customer reached out to us on 18 of April and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : This the customer"s second order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Refund approval - 6491606995
From: Mike Bermingham <[email-masked]>
To: Jessie Caparas <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Mohammad Ayaz <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 4 Aug 2020 10:30:18 +0000

Jessie,
Please refund. As requested earlier all claims of non delivered orders or items should be refunded.

Mike Bermingham
Head of Omni Channel Lifestyle
w:  Lifestyleshops.com
m: +971563692571
t: +97145176532

  _____

From: Jessie Caparas <[email-masked]>
Sent: August 4, 2020 2:28 PM
To: Mike Bermingham <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Mohammad Ayaz <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval - 6491606995

@Mike Bermingham<mailto:[email-masked]>

Please advise if we can go ahead and refund the below order.

Courier team claims it wasn’t picked up from our warehouse.

FYI @Ramesh Gottimukkala<mailto:[email-masked]> @Mohammad Ayaz<mailto:[email-masked]>

From: Apoorv Joshi <[email-masked]>
Sent: Monday, August 3, 2020 6:14 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Algaili Ahmed <[email-masked]>
Subject: Refund approval - 6491606995

External email sender, please take precaution.

Hi Jessie,

Kindly assist with the below case.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 16:27:43
Subject: Not shipped order / Refund approval// 6491606995

Hi Team,

Problem Statement : Not shipped order / Refund approval.

Order Date : May 13, 2020

Order ID: 6491606995

Tracking ID : CRDSAL0019797720

Total Price : SAR 429.00

Issue Description : The Customer placed the order on May 13, 2020, and it is pending since then, As per tracking ID# CRDSAL0019797720 the order was not picked from our WH and then

the issue was escalated to WH and updated on the manual refund sheet as well, However till now the refund has not been initiated.

Case history : The customer reached out to us on 18 of April and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : This the customer"s second order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Algaily.