Subject: Re: order number 9793928361 - only half shipment received
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 4 Aug 2020 04:54:17 -0700 (MST)

Hi Jessie, 

The voucher has been shared with the customer successfully. 

Regards 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 17:06:15 
Subject: FW: order number 9793928361 - only half shipment received 

[ mailto:[email-masked] | @Shakeeb Arsalan ] 

Please email this to the customer 

From: Raveen Sethupathy <[email-masked]> 
Sent: Tuesday, August 4, 2020 2:34 PM 
To: Jessie Caparas <[email-masked]>; Sachin Maheshwari <[email-masked]>; Babyshop Home Delivery <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohamed Nagy <[email-masked]>; lmscontentqa <[email-masked]>; Namrita Kanjani <[email-masked]> 
Subject: Re: order number 9793928361 - only half shipment received 

Hi Jessie, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: P90-5XR2-5DSD-75NM-W|Start Date: 04.08.2020 00:00:00|End Date: 04.09.2020 23:59:59 

Type: Serial Voucher|Concept: BABYSHOP|Territory: UAE|Checkout Site: N/A 

Value: 1000 AED|Minimum Threshold Value: 1100 AED|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

-- 

Raveen Sethupathy 

Digital Marketing Coordinator 

Web Team | Landmark Group 

m: +971566909499 

t: +97145172141 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 4, 2020 1:45 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] >; lmscontentqa < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: order number 9793928361 - only half shipment received 

[ mailto:[email-masked] | @lmscontentqa ] [ mailto:[email-masked] |  @Raveen Sethupathy ] [ mailto:[email-masked] |  @Namrita Kanjani ] 

Please create another Babyshop voucher worth AED 1000 for a threshold of AED 1100 valid for 1 month as approved by [ mailto:[email-masked] |  @Sachin Maheshwari ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 4, 2020 11:22 AM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: order number 9793928361 - only half shipment received 

[ mailto:[email-masked] | @Mohamed Nagy ] 

Please do the call back for the below. 

From: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 3, 2020 4:58 PM 
To: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: order number 9793928361 - only half shipment received 

Ok Dhan, 

Hi [ mailto:[email-masked] |  @Jessie Caparas ] , would be needing your support here to get the Vouchers delivered to customer & arranging a call to verify that Car seat has been delivered on the same day. 

Regards, 

Sachin Kumar 

Assistant Manager – Ecommerce Operations 

Landline: +971 4 517 5412 

India Mobile: +91 85860 04494 

UAE Mobile:+971 56 408 0342 

[ mailto:[email-masked] | [email-masked] ] 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6da1ae8471ae4f2dc7aa08d83861e352%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321340389105636&sdata=I1kBDdD4pjhLg65fk0mHHH0BgBQQCsqSuBj2zUz%2B7rs%3D&reserved=0 | www.babyshopstores.com ] I [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6da1ae8471ae4f2dc7aa08d83861e352%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321340389115634&sdata=43JUjqqMHq8VJBw4UtVIKuBx89zx8H327iXpgD1ndrI%3D&reserved=0 |  www.landmarkgroup.com ] 

From: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 3, 2020 4:27 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: order number 9793928361 - only half shipment received 

Dear Sachin, 

Item was delivered as detailed below which includes the Cam Area Zero+ Car Seat . 

Store Code 	

Schedule No 	

Invoice No 	

Delivery Type 	

Initial Delivery Type 	

Schedule Date 	

Schedule Status 	

Remark 	

Invoice Date 	

Customer Name 	

Mobile No 	

Subzone 	

Area 	

Fixing Time 	

Cargo Remarks 	

Volume 	

GRP Cluster 	

Slot 	

Nature Of Delivery 	

Item Code 	

Item Delivery Type 	

Item Description 	

Sch Item Status 	

Item Fixing Time 	

Item Delivery Type 	

Other Flag 	

Source Code 	

Item Price 	

Item Quantity 	

Return Quantity 	

Delivered Quantity 	

Schedule Quantity 	

Item Volume 	

Latitude 	

Longitude 

88888 	

103670639 	

9793928361 	

DEL 	

DEL 	

27-Jul-2020 	

CLOSE 	

Delivered By Rafeek & Manohar 	

24-Jul-2020 	

aditti sinha 	

529960363 	

Dubai 	

Jumeirah Golf Estates 	

0 	

0 	

DUB 	

Morning 	

NORMAL 	

162623322 	

WWD 	

Cam Pulsar Travel System 	

F 	

0 	

DEL 	

Y 	

88888 	

4150 	

1 	

0 	

1 	

0 	

0 	

25.020897 	

55.199513 

88888 	

103670639 	

9793928361 	

DEL 	

DEL 	

27-Jul-2020 	

CLOSE 	

Delivered By Rafeek & Manohar 	

24-Jul-2020 	

aditti sinha 	

529960363 	

Dubai 	

Jumeirah Golf Estates 	

0 	

0 	

DUB 	

Morning 	

NORMAL 	

162623249 	

WWD 	

Cam Area Zero+ Car Seat 	

F 	

0 	

DEL 	

Y 	

88888 	

595 	

1 	

0 	

1 	

0 	

0 	

25.020897 	

55.199513 

Validation Legend: * Required Fields, ** Invalid Type, *** Invalid Value 

Powered By LMITVersi 

Regards, 

Dhan Bahadur rai 

BSU COD W/H Delivery, Landmark building 1, Babyshop, Dubai World Central, Dubai south, Dubai, U.A.E. 

Dhan : CUG : +971564112613, Board : 048215845, Mobile: +971558710077 

Gopal: CUG : +971543097510, Board : 048215845, Mobile: +971562392422 

Rajesh: CUG : +971529259206, Board : 048215845, Mobile: +971544764797 

[ mailto:[email-masked] | [email-masked] ] | Join our Social Circle : 

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P " Please consider the environment before printing the mail. save the greenery to save the earth. " 

From: Sachin Maheshwari 
Sent: Monday, August 03, 2020 3:40 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: order number 9793928361 - only half shipment received 

Hi [ mailto:[email-masked] |  @Jessie Caparas ] , 

Is it GDMS team or OLM team. 

Hi [ mailto:[email-masked] |  @Babyshop Home Delivery ] Dhan, 

Can you pls check on Cam Area Zero+ Car Seat, was this delivered to customer place or not. 

Regards, 

Sachin Kumar 

Assistant Manager – Ecommerce Operations 

Landline: +971 4 517 5412 

India Mobile: +91 85860 04494 

UAE Mobile:+971 56 408 0342 

[ mailto:[email-masked] | [email-masked] ] 

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From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 3, 2020 3:36 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: order number 9793928361 - only half shipment received 
Importance: High 

[ mailto:[email-masked] | @Sachin Maheshwari ] 

As per tracking records, we see that it got delivered as of July 28 but this was done internally – not through our 3 rd party courier. 

From: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 3, 2020 3:27 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: order number 9793928361 - only half shipment received 

Hi [ mailto:[email-masked] |  @Jessie Caparas ] , 

Customer has two issues here, in which One item is delivered as incomplete & another item (Car Seat from Courier) not being delivered at all. 

Can you pls get it checked on Car seat from courier team on status of delivery. 

For Incomplete item, I had called customer & have agreed to issue another Gv of Aed 1000. Pls do arrange this as well. 

Regards, 

Sachin Kumar 

Assistant Manager – Ecommerce Operations 

Landline: +971 4 517 5412 

India Mobile: +91 85860 04494 

UAE Mobile:+971 56 408 0342 

[ mailto:[email-masked] | [email-masked] ] 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6da1ae8471ae4f2dc7aa08d83861e352%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321340389155615&sdata=nH2EMapauJbkCaBQy16v%2FR4D5M%2BsGDx8UdSbShdDCgM%3D&reserved=0 | www.babyshopstores.com ] I [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6da1ae8471ae4f2dc7aa08d83861e352%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321340389155615&sdata=WldX77kguGgKUhbF%2BhbsGttf%2FnLrhp7R41mcVZhndpQ%3D&reserved=0 |  www.landmarkgroup.com ] 

From: Sachin Maheshwari 
Sent: Monday, August 3, 2020 8:19 AM 
To: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: order number 9793928361 - only half shipment received 

Hi Dhan, 

Yes, there is a issue with Stroller/travel system. 

Customer was complaining for another item, which should have been delivered by courier. 

So nothing pending from your team. 

Regards, 

Sachin Kumar 

Assistant Manager – Ecommerce Operations 

Landline: +971 4 517 5412 

India Mobile: +91 85860 04494 

UAE Mobile:+971 56 408 0342 

[ mailto:[email-masked] | [email-masked] ] 

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From: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 3, 2020 8:16 AM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: order number 9793928361 - only half shipment received 

Dear Sachin, 

Please find the attached mail copy referred to nursery buyer regarding the issue. The cam product contains same issue with different items too. Please check then advise on it. 

Regards, 

Dhan Bahadur rai 

BSU COD W/H Delivery, Landmark building 1, Babyshop, Dubai World Central, Dubai south, Dubai, U.A.E. 

Dhan : CUG : +971564112613, Board : 048215845, Mobile: +971558710077 

Gopal: CUG : +971543097510, Board : 048215845, Mobile: +971562392422 

Rajesh: CUG : +971529259206, Board : 048215845, Mobile: +971544764797 

[ mailto:[email-masked] | [email-masked] ] | Join our Social Circle : 

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P " Please consider the environment before printing the mail. save the greenery to save the earth. " 

From: Sachin Maheshwari 
Sent: Saturday, August 01, 2020 12:22 PM 
To: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: order number 9793928361 - only half shipment received 

Hi Dhan, 

I am aware of the issue of incomplete item in Travel System, however customer has complained that car seat I has not been delivered as wel.. 

Pls check & confirm back. 

Regards, 

Sachin Kumar 

Assistant Manager – Ecommerce Operations 

Landline: +971 4 517 5412 

India Mobile: +91 85860 04494 

UAE Mobile:+971 56 408 0342 

[ mailto:[email-masked] | [email-masked] ] 

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From: Aditti Sinha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 31, 2020 12:48 PM 
To: [ mailto:[email-masked] | [email-masked] ] 
Cc: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: RE: order number 9793928361 - only half shipment received 

Hi Baby shop support Team, 

Mr. Sachin in CC . I am myself a landmark employee . It’s a humble request to sort this issue ASAP , as my delivery is on 5 th August and I want to be prepared and not chasing for the items not received . 

I am really frustrated chasing for the below items that I ordered from baby shop app online (order number 9793928361). 

The total item value is AED 3,321 . Which include the below. 

A . cam area zero + car seat 

B. cam pulsar travel system 

    * Twin stroller 
    * Bag 
    * carry cot 
    * car seat with base 

Out of the above item the yellow heighted items not received . I am attaching the images of item that I ordered and highlighting the products not received . Please note before ordering the item I double confirmed calling at call center that the cam pulsor have 4 items , Mr Abbdullah in call center confirmed the four thing ( bag , twin stroller , carry cot and car seat with base ) .Since we have twins he advised us to buy one more car seat. separately . 

This item was ordered was ordered on 24 th July 2020 and delivered on 27 th July . On the same day we called the support call center . The below was said . 

Mr. Kamal ( call center ) :- they will check and get back in 24 hours. But I dint receive any call . 

Again I called on 28 th :- they said will check with warehouse team , I even wrote email . But no response . 

Went to oasis baby shop :- went to baby shop store they informed it’s an online exclusive item , so I have to call call-center only . 

Ms. Braar ( call center )-I took the store manager help and they connected me to call center , the call center lady told me may be its misplaced in courier ( which is utter rubbish ) . 
called Again on 31 July Ms. Hanin : - I asked to connect me to supervisor , she disconnected . Before that she asked me to take refund. 

Kindly Follow up with the buyer and e com team to get this fixed . I am myself working as a buyer and aware about the online process . 

Regards, 

Aditti Sinha 

Buying – Max Concept 

Department -- Denim Shop and Activewear 

Landmark Tower, Dubai Marina, P.O. Box 113630 

Phone +971 (4) -517 5800 

Direct +971 (4) -517-5873 

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