Subject: FW: order number 9793928361 - only half shipment received
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 4 Aug 2020 11:36:15 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Please email this to the customer

From: Raveen Sethupathy <[email-masked]>
Sent: Tuesday, August 4, 2020 2:34 PM
To: Jessie Caparas <[email-masked]>; Sachin Maheshwari <[email-masked]>; Babyshop Home Delivery <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohamed Nagy <[email-masked]>; lmscontentqa <[email-masked]>; Namrita Kanjani <[email-masked]>
Subject: Re: order number 9793928361 - only half shipment received

Hi Jessie,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: P90-5XR2-5DSD-75NM-W|Start Date: 04.08.2020 00:00:00|End Date: 04.09.2020 23:59:59

Type: Serial Voucher|Concept: BABYSHOP|Territory: UAE|Checkout Site: N/A

Value: 1000 AED|Minimum Threshold Value: 1100 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

--

Raveen Sethupathy

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971566909499

t: +97145172141

________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 1:45 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; lmscontentqa <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Subject: RE: order number 9793928361 - only half shipment received

@lmscontentqa<mailto:[email-masked]> @Raveen Sethupathy<mailto:[email-masked]> @Namrita Kanjani<mailto:[email-masked]>

Please create another Babyshop voucher worth AED 1000 for a threshold of AED 1100 valid for 1 month as approved by @Sachin Maheshwari<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 11:22 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Subject: RE: order number 9793928361 - only half shipment received

@Mohamed Nagy<mailto:[email-masked]>

Please do the call back for the below.

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 4:58 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: order number 9793928361 - only half shipment received

Ok Dhan,

Hi @Jessie Caparas<mailto:[email-masked]>, would be needing your support here to get the Vouchers delivered to customer & arranging a call to verify that Car seat has been delivered on the same day.

Regards,

Sachin Kumar

Assistant Manager - Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

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From: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 4:27 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: order number 9793928361 - only half shipment received

Dear Sachin,

Item was delivered as detailed below which includes the Cam Area Zero+ Car Seat.

Store Code

Schedule No

Invoice No

Delivery Type

Initial Delivery Type

Schedule Date

Schedule Status

Remark

Invoice Date

Customer Name

Mobile No

Subzone

Area

Fixing Time

Cargo Remarks

Volume

GRP Cluster

Slot

Nature Of Delivery

Item Code

Item Delivery Type

Item Description

Sch Item Status

Item Fixing Time

Item Delivery Type

Other Flag

Source Code

Item Price

Item Quantity

Return Quantity

Delivered Quantity

Schedule Quantity

Item Volume

Latitude

Longitude

88888

103670639

9793928361

DEL

DEL

27-Jul-2020

CLOSE

Delivered By Rafeek & Manohar

24-Jul-2020

aditti sinha

529960363

Dubai

Jumeirah Golf Estates

0

0

DUB

Morning

NORMAL

162623322

WWD

Cam Pulsar Travel System

F

0

DEL

Y

88888

4150

1

0

1

0

0

25.020897

55.199513

88888

103670639

9793928361

DEL

DEL

27-Jul-2020

CLOSE

Delivered By Rafeek & Manohar

24-Jul-2020

aditti sinha

529960363

Dubai

Jumeirah Golf Estates

0

0

DUB

Morning

NORMAL

162623249

WWD

Cam Area Zero+ Car Seat

F

0

DEL

Y

88888

595

1

0

1

0

0

25.020897

55.199513

Validation Legend: * Required Fields, ** Invalid Type, *** Invalid Value

Powered By LMITVersi

Regards,

Dhan Bahadur rai

BSU COD W/H Delivery, Landmark building 1, Babyshop, Dubai World Central, Dubai south, Dubai, U.A.E.

Dhan : CUG : +971564112613, Board : 048215845, Mobile: +971558710077

Gopal: CUG : +971543097510, Board : 048215845, Mobile: +971562392422

Rajesh: CUG : +971529259206, Board : 048215845, Mobile: +971544764797

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P " Please consider the environment before printing the mail. save the greenery to save the earth. "

From: Sachin Maheshwari
Sent: Monday, August 03, 2020 3:40 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Subject: RE: order number 9793928361 - only half shipment received

Hi @Jessie Caparas<mailto:[email-masked]>,

Is it GDMS team or OLM team.

Hi @Babyshop Home Delivery<mailto:[email-masked]> Dhan,

Can you pls check on Cam Area Zero+ Car Seat, was this delivered to customer place or not.

Regards,

Sachin Kumar

Assistant Manager - Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

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From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 3:36 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: order number 9793928361 - only half shipment received
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

As per tracking records, we see that it got delivered as of July 28 but this was done internally - not through our 3rd party courier.

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 3:27 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: order number 9793928361 - only half shipment received

Hi @Jessie Caparas<mailto:[email-masked]>,

Customer has two issues here, in which One item is delivered as incomplete & another item (Car Seat from Courier) not being delivered at all.

Can you pls get it checked on Car seat from courier team on status of delivery.

For Incomplete item, I had called customer & have agreed to issue another Gv of Aed 1000. Pls do arrange this as well.

Regards,

Sachin Kumar

Assistant Manager - Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

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From: Sachin Maheshwari
Sent: Monday, August 3, 2020 8:19 AM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Subject: RE: order number 9793928361 - only half shipment received

Hi Dhan,

Yes, there is a issue with Stroller/travel system.

Customer was complaining for another item, which should have been delivered by courier.

So nothing pending from your team.

Regards,

Sachin Kumar

Assistant Manager - Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

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From: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 8:16 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: RE: order number 9793928361 - only half shipment received

Dear Sachin,

Please find the attached mail copy referred to nursery buyer regarding the issue. The cam product contains same issue with different items too. Please check then advise on it.

Regards,

Dhan Bahadur rai

BSU COD W/H Delivery, Landmark building 1, Babyshop, Dubai World Central, Dubai south, Dubai, U.A.E.

Dhan : CUG : +971564112613, Board : 048215845, Mobile: +971558710077

Gopal: CUG : +971543097510, Board : 048215845, Mobile: +971562392422

Rajesh: CUG : +971529259206, Board : 048215845, Mobile: +971544764797

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P " Please consider the environment before printing the mail. save the greenery to save the earth. "

From: Sachin Maheshwari
Sent: Saturday, August 01, 2020 12:22 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Subject: FW: order number 9793928361 - only half shipment received

Hi Dhan,

I am aware of the issue of incomplete item in Travel System, however customer has complained that car seat I has not been delivered as wel..

Pls check & confirm back.

Regards,

Sachin Kumar

Assistant Manager - Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

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From: Aditti Sinha <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 31, 2020 12:48 PM
To: [email-masked]<mailto:[email-masked]>
Cc: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: order number 9793928361 - only half shipment received

Hi Baby shop support Team,

Mr. Sachin in CC . I am myself a landmark  employee . It's a humble request to sort this issue ASAP , as my delivery is on 5th August and I want to be prepared and not chasing for the items not received .

I am really frustrated chasing for the below items that  I ordered from baby shop app online (order number 9793928361).

The total item value is AED  3,321 . Which include the below.

A . cam area zero + car seat

B. cam pulsar travel system

  *   Twin stroller
  *   Bag
  *   carry cot
  *   car seat with base

Out of the above item the yellow heighted items not received . I am attaching the images of item that I ordered and highlighting the products not received . Please note before ordering the item I double confirmed calling at call center that the cam pulsor have 4 items , Mr Abbdullah in call center confirmed the four thing ( bag , twin stroller , carry cot and car seat with base ) .Since we have twins he advised us to buy one more car seat. separately .

This item was ordered was ordered on 24th July 2020 and delivered on 27th July . On the same day we called the support call center . The below was said .

Mr. Kamal ( call center ) :- they will check and get back in 24 hours. But I dint receive any call .

Again I called on 28th :- they said will check with warehouse team , I even wrote email . But no response .

Went to oasis baby shop :-  went to baby shop store they informed it's an online exclusive item , so I have to call  call-center only .

Ms. Braar ( call center)-I took the store manager help and they connected me to call center , the call center lady told me may be its misplaced in courier  ( which is utter rubbish ) .
called Again on 31 July Ms. Hanin : - I asked to connect me to supervisor , she disconnected . Before that she asked me to take refund.

Kindly Follow up with the buyer and e com team to get this fixed . I am myself working as a buyer and aware about the online process .

Regards,

Aditti Sinha

Buying - Max Concept

Department -- Denim Shop and Activewear

Landmark Tower, Dubai Marina, P.O. Box 113630

Phone +971 (4) -517 5800

Direct +971 (4) -517-5873

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