Subject: Re: Missing item / Refund approval// 6484778797
From: Shakeeb Arsalan <[email-masked]>
To: Algaili Ahmed <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 4 Aug 2020 04:34:01 -0700 (MST)

Hi Alagaili, 

Please raise Jira and refund the customer against the item as SMSA team did not deliver the full shipment. 

Barcode 

	
Scan Time 

	
Remarks 

171089019663 

	
5/9/2020 11:52 

	
RTN TO LAND MARK 

290089019652 

	
5/5/2020 0:28 

	
Shipment delivered 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 14:58:02 
Subject: Missing item / Refund approval// 6484778797 

Hi Team 

Problem Statement : Missing item / Refund approval 

Order Date : Apr 21, 2020 

Order ID: 6484778797 

Tracking IDs : 290088189110, 290089019652 

Issue Description : The customer placed order for 16 items but as per the customer he/she has only received 15 items, Under the consignment details we can see that all 16 items have 

been shipped/Delivered from our side. 

The customer complaint: 1 item out of 16 are missing. 

The missing item is: 159935925 - - Juniors Printed Blanket - 80x110 cms 

The cost of missing items: SAR 126.00 

Case history : The customer reached out to us on 3rd of June and since then the issue was escalated to WH but no action has been taken. 

Customer's history : This is customer's 1st order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.