Subject: RE: Item cancellation & refund 6496306018 / 162317226
From: "Vijay mandal (TCS)" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]>, LMG OMS <[email-masked]>, Sankar T <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 4 Aug 2020 10:28:30 +0000

Hi All,

Its cancelled in OMS.
@Sankar T<mailto:[email-masked]> perform the cancellation in Hybris as well.

Thanks & regards,

Vijay Mandal
LMG-OMS Support Executive
+91 7003673057
[email-masked]

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, August 4, 2020 2:55 PM
To: Vinodhini Chandrasekaran (TCS) <[email-masked]>; LMG OMS <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Item cancellation & refund 6496306018 / 162317226

External email sender, please take precaution.
Hi Team,

Order : 6496306018
item: 162317226
the item mentioned above has not been shipped from the WH, pls mark it as cancelled to have the customer refunded.

issue is pending since long time

Regards
Shakeeb

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 07:10:33
Subject: Missing items

Hi Team,

Problem Statement: Missing items
Order Date : ​Jun 2, 2020
Order ID: ​6496306018
Tracking ID: ​649630601822999991
​Store Code: Babyshop21092

Assistance Required: Need missing item
Issue Description: Customer placed order for 13 items but as per the customer he has only received 12 items, Under the consignment details we can see that all 12 items has been picked up from the customer .
The missing item is 162317226 - Juniors - Juniors Textured Bib with Hook and Loop Closure - Set of 4 (quantity 1)

Regards,
Abdulqader

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