Subject: RE: Late Shipping//6491324216
From: Mohd Imran <[email-masked]>
To: Prakash Iyangar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Tue, 4 Aug 2020 10:25:43 +0000

Hi Prakash,

Kindly approve refund of SAR 229, as order was placed on 12th May. However customer still did not received it.

We will be marking this as lost and process the refund.

Regards
Imran

From: Mohd Imran <[email-masked]>
Sent: Monday, August 3, 2020 3:59 PM
To: LMG OMS <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: RE: Late Shipping//6491324216

Hi @LMG OMS<mailto:[email-masked]>,

Please mark order #  6491324216 as not picked.

INC0815012<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Dactive%253Dtrue%255Enumber%3DINC0815012&data=02%7C01%7CMohd.Imran%40landmarkgroup.com%7C7e0256d8c02946dc609808d837a49b50%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637320527400462113&sdata=urRfpoYoDRNI0M1tGF%2B8u9HYBici411%2FyY7ns%2FPYdFY%3D&reserved=0>

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 3:04 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Late Shipping//6491324216

External email sender, please take precaution.
Hi Team,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "Raghu Pillai" <[email-masked]<mailto:[email-masked]>>, "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 19:03:27
Subject: Re: Late Shipping//6491324216

Hi Team,

We are still waiting for an update on below case. Kindly help us to close the case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>, "raghu pillai" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 12:15:42
Subject: Re: Late Shipping//6491324216

Hi Team,

With reference to the order number 6491324216. the order was placed in May 12, but till now the order is in progress.

We request you to check this order amd expedite the delivery timeframe, as the customer is constantly chasing us for his order.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 11:20:57
Subject: Late Shipping

Hi team,
reminder
Problem Statement: (Late Shipping)
Order Date : May 12, 2020
Order ID: 6491324216
Tracking ID: 649132421622999991
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on May 12, 2020 and till now she has not received the order. As per the hybris the order status is ready to be shipped/shipped.
Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2018.

Regards,
Shafeeque

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