Subject: RE: Refund approval// 6486090137
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 4 Aug 2020 10:21:30 +0000

Hi Apoorv,

Please go ahead with the refund.

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, August 4, 2020 5:21 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund approval// 6486090137

External email sender, please take precaution.
Hi Jessie,

Please assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 18:12:04
Subject: Missing item / Refund approval// 6486090137

Hi Team

Problem Statement : Missing item / Refund approval

Order Date : Apr 25, 2020

Order ID: 6486090137

Tracking IDs : 45944400865, 45944788282

Issue Description : The customer placed order for 12 items but as per the customer he/she has only received 11 items, Under the consignment details we can see that all 12 items have

been shipped/Delivered from our side.

The customer complaint: 1 item out of 12 is missing.

The missing item is 160525848 - Royal & Langnickel - Royal & Langnickel 13-Piece Makeup Brush Set

The cost of missing item: SAR 101

Case history : The customer reached out to us on 14th of June and since then the issue was escalated to WH but no action has been taken.

Customer's history : This is customer's first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.

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