Subject: RE: Refund Issue - 8374077018
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Midhun Madhu <[email-masked]>, Reddy Prasad <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>
Date: Tue, 4 Aug 2020 10:18:42 +0000

@Reddy Prasad<mailto:[email-masked]> @Midhun Madhu<mailto:[email-masked]> @Rashid Gafoor  Kaskar<mailto:[email-masked]>

Please check and advise on the below.

Payment collected by Postaplus team.

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, August 4, 2020 5:26 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Midhun Madhu <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ala Hamood <[email-masked]>
Subject: Refund Issue - 8374077018

External email sender, please take precaution.
Hi Team,

With reference to the ticket ID: 1206005
Order number #8374077018
RMA:33968711

The customer placed the order on Mar 24, 2020 as cash and delivery and received a link from Postaplus to pay for the order for the amount of KWD 21.47. The order was NDR and now the RMA that is being processed is with no refund value. Please find attached screenshot of payment shared by the customer for the same order.

Please look into this and assist. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 18:17:51
Subject: Fwd: approval for missing items // 1206005 //8374077018

hi team

this bank statement of the customer that showing the amount

plz check

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>, "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 6:04:01 PM
Subject: Fwd: approval for missing items // 1206005 //8374077018

hi team
i have send the customer thane we need his  transaction screenshot and waiting for him but

in the hyper showing that its NDR and there is RMA

plz check the hyper and guide me

regards
Ala aldin
________________________________
From: "Apoorv" <[email-masked]<mailto:[email-masked]>>
To: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 2, 2020 9:53:59 PM
Subject: Re: approval for missing items // 1206005 //8374077018

Hi Ala,

Ask customer to share the Banks Statement and the transaction showing the amount paid to Posta Plus. Also, ask him to share a screenshot of the email/.SMS where he received message from postaplus to pay for it online. Once you have that share it by replying on this.

Regards,
Apoorv
________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 August, 2020 21:39:22
Subject: approval for missing items // 1206005 //8374077018

Hi  Team,

#1206005

With reference to order number #8374077018
RMA:33968711

the customer raised the order on Mar 24, 2020 as cash and delivery and he said that contact with postaplus and u send him link to pay for the order and he paid KWD 21.47 and after that his order NOT_DELIVERED can u plz solve the refund issue with postaplus and help me to close the case asp as its pending for long time.

case history : Apr 1, 2020
customer history : first order with us as hyper

Regards,
Ala Aldin

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