Subject: Re: Not shipped order / Refund approval. Order ID: 6486799233
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 4 Aug 2020 02:59:56 -0700 (MST)

Hi Team, 

Asked customer to contact with homecenter 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 15:26:05 
Subject: Not shipped order / Refund approval. Order ID: 6486799233 

Hi Team, 

Problem Statement : Not shipped order / Refund approval. 
Order Date : Apr 28, 2020 
Order ID: 6486799233 
Tracking ID : S001108824445 
Total Price : 1,163 

Issue Description : The Customer placed the order on Apr 28, 2020 , and it is in-process since then, However till now the order has not been shipped. 
Case history : The customer reached out to us on 8th of May and since then no action has been taken in this issue. 

Customer's history : the customer is with us since 27th of June and this is his 6th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb