Subject: RE: Order not shipped 8379932600
From: "Vijay mandal (TCS)" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>, "[email-masked]" <[email-masked]>, Midhun Madhu <[email-masked]>, LMG OMS <[email-masked]>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]>, Sankar T <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 4 Aug 2020 08:24:52 +0000

Hi Jessie,

8379932600 is cancelled as part of lost in transit SOP.

@Sankar T<mailto:[email-masked]>
Please cancel it in Hybris as well.

Thanks & regards,

Vijay Mandal
LMG-OMS Support Executive
+91 7003673057
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, August 4, 2020 1:51 PM
To: Shakeeb Arsalan <[email-masked]>; ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>; Midhun Madhu <[email-masked]>; LMG OMS <[email-masked]>; Vinodhini Chandrasekaran (TCS) <[email-masked]>; Vijay mandal (TCS) <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Order not shipped 8379932600
Importance: High

@LMG OMS<mailto:[email-masked]> @Vinodhini Chandrasekaran (TCS)<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

The below order has been cancelled in WMS but hasn’t flown in Hybris.

Please cancel this order.

INC0815713

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 11:31 AM
To: ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order not shipped 8379932600

External email sender, please take precaution.
Hi Team,

Please cancel the following order 8379932600 as it has been pending without being shipped since long time.

Regards
shakeeb

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 03:34:11
Subject: Order not shipped

Dear Team,
#1095832

Problem Statement : Order not shipped (no tracking details). Customer wants refund.
Order Date : Apr 26, 2020
Order ID: 8379932600
Tracking ID: N.A

Total Price : KWD95.34

Issue Description : The items were not shipped as there are no consignment details.

Case History :The customer reached out to us on July 19 and we have not heard anything from them.

Customer's History : The customer has paid by Knet.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Abdulqader

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