Subject: RE: Refund Approval/ 8377623722
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Midhun Madhu <[email-masked]>, Reddy Prasad <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 4 Aug 2020 08:23:10 +0000

Hi Shakeeb,

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, August 3, 2020 8:28 PM
To: Jessie Caparas <[email-masked]>; Midhun Madhu <[email-masked]>; Reddy Prasad <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval/ 8377623722

External email sender, please take precaution.
Hi Team,

Need your advise on the following case as the issue has been pending since long time.

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 13:56:23
Subject: RE: Refund Approval/ 8377623722

@Midhun Madhu<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]>

Is this order physically in the WH?

Its been voided and order has been stuck from April.

We need to update the status as RTO delivered for us to process the refund.

Can we revert asap on this?

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 26, 2020 4:20 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval/ 8377623722

External email sender, please take precaution.
Hi Jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 19:35:09
Subject: Refund Approval/ 8377623722

Hi Team,

Problem Statement: Voided shipment / Refund Approval

Ticket ID: 918870
Order Date: Apr 14, 2020
Order ID: 8377623722
AWB: 100041404963
Total Order Value: KWD 47.07

Issue Description: This Kuwait order has been placed on Apr 14, 2020 and no update on tracking since then. The order status is still showing shipped and the refund has still not been processed.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on May 05, 2020 and the same was escalated to Postaplus and WH multiple times. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order. ​

Customer's History: This is customer's first time ordering with us.
​
Assistance Required: Request you to provide an approval of KWD 47.07 so that we can close this case.

Thank you for your help!

Regards,
Splash Support Team

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund Approval/ 8377623722
From: Varun Sharma <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 4 Aug 2020 08:21:55 +0000

If customer has not received the order, please refund.

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, August 04, 2020 11:49 AM
To: Varun Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund Approval/ 8377623722
Importance: High

Hi @Varun Sharma<mailto:[email-masked]>

I escalated it myself to locate the order however no reply from the WH team.

This is the customer’s first order with us and total value is KWD 47.07.

Please advise if we can manually refund.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 8:28 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval/ 8377623722

External email sender, please take precaution.

Hi Team,

Need your advise on the following case as the issue has been pending since long time.

Regards
Shakeeb

  _____

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 13:56:23
Subject: RE: Refund Approval/ 8377623722

@Midhun Madhu<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]>

Is this order physically in the WH?

Its been voided and order has been stuck from April.

We need to update the status as RTO delivered for us to process the refund.

Can we revert asap on this?

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 26, 2020 4:20 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval/ 8377623722

External email sender, please take precaution.

Hi Jessie,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 19:35:09
Subject: Refund Approval/ 8377623722

Hi Team,

Problem Statement: Voided shipment / Refund Approval

Ticket ID: 918870

Order Date: Apr 14, 2020

Order ID: 8377623722

AWB: 100041404963

Total Order Value: KWD 47.07

Issue Description: This Kuwait order has been placed on Apr 14, 2020 and no update on tracking since then. The order status is still showing shipped and the refund has still not been processed.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on May 05, 2020 and the same was escalated to Postaplus and WH multiple times. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order. ​

Customer's History: This is customer's first time ordering with us.

​

Assistance Required: Request you to provide an approval of KWD 47.07 so that we can close this case.

Thank you for your help!

Regards,

Splash Support Team

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C630c89ccdc75401c21df08d8384f72da%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321261168233588&sdata=ssce%2BRqmMeOsFz1Hzg3uHhoSvuWgJuhnVKzSwZdpll4%3D&reserved=0>