Subject: RE: Not shipped order / Refund approval// 6491624845
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Prakash Iyangar <[email-masked]>
Cc: Ksaconloc Returns <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 4 Aug 2020 07:41:58 +0000

@Prakash Iyangar<mailto:[email-masked]>

Providing that there has been no revert from WH team, please advise if we can manually refund this order.

Its pending from May 2020.

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, August 3, 2020 7:52 PM
To: Jessie Caparas <[email-masked]>
Cc: Ksaconloc Returns <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Not shipped order / Refund approval// 6491624845

External email sender, please take precaution.
Hi Jessie,

We did not get any reply, Please advise.

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 31 July, 2020 11:22:18
Subject: RE: Not shipped order / Refund approval// 6491624845

@Ksaconloc Returns<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]>

Please advise if this order is physically in the warehouse.

@Shakeeb Arsalan<mailto:[email-masked]>

If you don’t get a revert in 24-48 business hours, please let me know.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 30, 2020 7:43 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Not shipped order / Refund approval// 6491624845

External email sender, please take precaution.
Hi jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 14:43:56
Subject: Not shipped order / Refund approval// 6491624845

Hi Team

Problem Statement : Not shipped order / Refund approval.

Order Date : 14-May-2020

Order ID: 6491624845

Tracking ID : S001286658983

Total Price : SAR 179

 Issue Description : The Customer placed the order on 14-May-2020, and it is pending since then, when tracking the order on the courier website it showing incomplete pickup and cancelled , However till now the refund has not been initiated.

Case history : The customer reached out to us on 25th of June  and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since 02/01/20  and this is his second order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com