Subject: Re: order not delivered/lost in transit
From: Shakeeb Arsalan <[email-masked]>
To: Abdulqader Ahmed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 4 Aug 2020 00:37:02 -0700 (MST)

Hi 

Go ahead and raise Jira & ask them to refund 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 3 August, 2020 03:42:16 
Subject: order not delivered/lost in transit 

Hi team 
#1097150 

Problem Statement : ( Refund approval // order not delivered/lost in transit ) 

Order Date : Apr 27, 2020 
Order ID: 9779973297 
Tracking ID : 45906330923 
Total Price : 1,472 

Issue Description : The Customer placed the order on Apr 27, 2020 and Shipping Date from our side is 4/27/2020 
as the order state is shipped in hyper and when we go to tacking the order on shipa is Cancelled , The customer claims that he he want to know about his order I had add it to manual refund sheet on 07/12/2020. 

Case history : The customer reached out to us on 27 May 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 27 May 2020 and this is his third order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abdulqader