Subject: Fwd: approval fro not shipped items for long time s//1227645//8377326346
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Tue, 4 Aug 2020 00:28:54 -0700 (MST)

Dear Team, 

Problem Statement: approval fro not shipped items for long time 
Order Date: Apr 12 , 2020 
Order ID: [ callto:8377326346 | 8377326346 ] 
Tracking ID:100041367620 
total amount : 652 SAR 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 13 items but as per the customer he/she has only received 5 items, Under the consignment details we can see that all 13 items has been shipped/Delivered from our side. 

Case history : The customer reached out to us on 18 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 4/12/2020 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

plz check the attachment 

Regards, 
Ala Aldin 

From: "Apoorv" <[email-masked]> 
To: "Ala Hamood" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]> 
Sent: Monday, August 3, 2020 7:24:36 PM 
Subject: Re: Missing items//1227645//8377326346 

Hi Ala, 

Please send proper refund approval. Mention the missing items as well as the amount of missing items that you need approval for. 

Thank you. 

Regards, 
Apoorv 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 2 August, 2020 22:00:09 
Subject: Re: Missing items//1227645//8377326346 

hi team 

Any Update 

Regards, 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Saturday, July 25, 2020 8:26:43 PM 
Subject: Missing items//1227645//8377326346 

Dear Team, 

Problem Statement: Missing items 
Order Date:Apr 12, 2020 
Order ID:8377326346 
Tracking ID:100041367620 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 13 items but as per the customer he/she has only received 5 items, Under the consignment details we can see that all 13 items has been shipped/Delivered from our side. 

Case history : The customer reached out to us on 18 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 4/12/2020 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin