Subject: Re: Missing items
From: Mohammad Shafeeque <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 4 Aug 2020 00:23:44 -0700 (MST)

Hi Team, 

Problem Statement: (Missing items / Refund approval 

Order Date : 17/04/2020 
Ticket no: 1324373 
Order ID: 6483068695 
Tracking ID: 290086888522 
​Refund amount : 226 
Issue Description: Customer placed order for 8 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 8 items has been shipped/Delivered from our side. 
We escalated to the Warehouse on 31/07/2020 however no response or action has been taken till now. 
Customer's history : the customer is with us since 17th of Apr and this is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

The missing item is 
162348230 - - Juniors Dinosaur Print T-shirt - Set of 3 SAR52.00 
160175797 - - Juniors Printed Joggers with Drawstring Closure SAR35.00 
162324615 - - Disney Mickey Mouse Print T-shirt with Round Neck and Short Sleeves SAR39.00 
162197882 - - Juniors Solid T-shirt with Pocket Detail and Short Sleeves SAR19.00 
160057872 - - Juniors Full Length Jog Pants with Elasticised Waistband – Set of 2 SAR49.00 
158613343 - - Munchkin White Hot Safety Spoons - Set of 4 SAR32.00 

Regards, 
Shafeeque 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, August 3, 2020 1:48:04 PM 
Subject: Missing items 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 17/04/2020 

Order ID: 6483068695 
Tracking ID: 290086888522 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 8 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 8 items has been shipped/Delivered from our side. 

Customer history: 6 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is​ 
162348230 - - Juniors Dinosaur Print T-shirt - Set of 3 SAR52.00 
160175797 - - Juniors Printed Joggers with Drawstring Closure SAR35.00 
162324615 - - Disney Mickey Mouse Print T-shirt with Round Neck and Short Sleeves SAR39.00 
162197882 - - Juniors Solid T-shirt with Pocket Detail and Short Sleeves SAR19.00 
160057872 - - Juniors Full Length Jog Pants with Elasticised Waistband – Set of 2 SAR49.00 
158613343 - - Munchkin White Hot Safety Spoons - Set of 4 SAR32.00 

Regards, 
Shafeeque