Subject: Not shipped order / Refund approval// 6490864397
From: Algaili Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 3 Aug 2020 23:09:03 -0700 (MST)

Hi Team, 

Problem Statement : Not shipped order / Refund approval. 

Order Date : 11-May-2020 

Order ID: 6490864397 

Tracking ID : CRDSAL0018686720 

Total Price : SAR 533.20 

Issue Description : The Customer placed the order on May 11-May-2020, and it is pending since then, As per tracking ID# CRDSAL0018686720 the order was not picked from our WH and 

then the issue was escalated to WH and updated on the manual refund sheet as well, However till now the refund has not been initiated. 

Case history : The customer reached out to us on 3rd of June and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : The customer with us since 08/10/18 and this his 28th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.