Subject: Re: Refund issue: Case id - 1052976 Order Number: 9776037106
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 3 Aug 2020 18:44:53 -0700 (MST)

Hi Team, 

Kindly assist on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "con loc" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Atul Arora" <[email-masked]> 
Sent: Sunday, 19 July, 2020 20:04:40 
Subject: Re: Refund issue: Case id - 1052976 Order Number: 9776037106 

Hi Team, 

The order 9776037106 is pending without being shipped since 5th of Apr and as per the courier the order got cancelled before it gets collected. 
We request you to cancel the order and initiate the refund. 

Regards 
Shakeeb 

From: "Shipa Delivery Support ([email-masked])" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Aessam" <[email-masked]>, "nali" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 24 June, 2020 22:30:13 
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106 

Dear team, 

Please note the order was cancelled before pickup. 

Best regards, 

Akram Wahdan 
Customer Care 
[ https://www.shipa.com/ ] 
M: 800 SHIPA 
[ https://www.shipa.com/ | www.shipa.com ] 
From: CST000000006 Shipa Customer Customer <[email-masked]> 
Sent: 24/6/2020 10:22 AM GMT+03:00 
To: [email-masked]; [email-masked] 
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked] 
Subject: Re: Refund issue: Case id - 1052976 Order Number: 9776037106 

Hi Team, 
With the refernece to the tracking number : S000826001244, as per the tracking number the tracking status is showing Sender / Receiver changed mind so if the order is still with you so please return the order to our warehouse. The order is pending since April and the customer is chasing us for his order. 
Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 24 June, 2020 11:18:50 
Subject: Refund issue: Case id - 1052976 Order Number: 9776037106 
Hi Team, 
Please help us to cancel the delivery and process the refund for the same. 
Problem statement - Cancel the delivery - order not shipped from the warehouse 
Case id - 1052976 
Order Number: 9776037106 
Order Created: 4/5/2020 
AWB - S000826001244 
Assistance required: Urgent refund for this order. 
Regards, 
Manish