Subject: Re: Late refund: Case id - 1211312 Order Number: 6491075233
From: Apoorv Joshi <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 3 Aug 2020 18:36:31 -0700 (MST)

Hi Manish, 

Please send a refund approval in the format shared by Shakeeb. 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 3 August, 2020 18:45:29 
Subject: Late refund: Case id - 1211312 Order Number: 6491075233 

Hi Team, 

Please do the needful as the customer is getting very upset now as the refund is pending for 2.5 months. 

Problem statement: Refund Not initiated yet 

Case id - 1211312 
Order Number: 6491075233 
Order Created: 5/11/2020 
Tracking id - 45952521661 

Return request created: 5/21/2020 
RMA - 23787642 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 6/14/2020 still the refund for the same has not been initiated. 

Regards, 
Manish