Subject: Refund approval// 6489621410
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Mon, 3 Aug 2020 18:19:58 -0700 (MST)

Hi Jessie, 

Kindly assist with the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 3 August, 2020 19:25:32 
Subject: POD /Refund approval// 6489621410 

Hi Team, 

Problem Statement : POD / Refund approval. 

Order Date : May 7, 2020 

Order ID: 6489621410 

Tracking ID : S001261209490 

Total Price : SAR 292.20 

Issue Description : The Customer placed the order on 17-Apr-2020, and as per Shipa website the order was delivered on 5/18/20 but the customer claimed he has not received the order. 

The issue was escalated to the courier team and they confirmed that as per their system, the order was delivered to the end customer successfully. 

Case history : The customer reached out to us on 7th of June and since then the issue was forwarded to courier team to share us the POD but they are just saying that it has been delivered and not sharing the POD. 

Customer's history : The customer with us since 3/26/20 and this his 2nd order of total 7 orders. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily. 

From: "Shipa Delivery Support ([email-masked])" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "aessam" <[email-masked]>, [email-masked] 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "mykel nakhnoukh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 12 July, 2020 12:03:38 
Subject: RE: Need POD 6489621410 & S001261209490 

Dear team, 

As per the system, the order was delivered to the end customer successfully. Please check again from your end. 

Best regards, 

Akram Wahdan 
Customer Care 
[ https://www.shipa.com/ ] 
M: 800 SHIPA 
[ https://www.shipa.com/ | www.shipa.com ] 
From: CST000000006 Shipa Customer Customer <[email-masked]> 
Sent: 11/7/2020 12:49 PM GMT+04:00 
To: [email-masked]; [email-masked]; [email-masked] 
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked] 
Subject: Re: Need POD 6489621410 & S001261209490 

Hi Team, 
Kindly assist regarding the following concern. 
Regards 
Shakeeb 

From: "Mykel Nakhnoukh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 8 July, 2020 12:42:03 
Subject: Need POD 
Hi Team, 

Problem Statement: Need POD 
Order Date :May 7, 2020 
Order ID:6489621410 
Tracking ID: S001261209490 
Assistance Required: Need Urgent POD 
Issue Description: The order was shipped from our side on May 7, 2020and as per shipa website the order delivered to customer on May 13, 2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID. 

Regards,