Subject: Re: Refund Approval/ 8377623722
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, midhun madhu <[email-masked]>, Reddy Prasad <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 3 Aug 2020 09:27:58 -0700 (MST)

Hi Team, 

Need your advise on the following case as the issue has been pending since long time. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "midhun madhu" <[email-masked]>, "Reddy Prasad" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 27 July, 2020 13:56:23 
Subject: RE: Refund Approval/ 8377623722 

[ mailto:[email-masked] | @Midhun Madhu ] [ mailto:[email-masked] | 
@Reddy Prasad ] 

Is this order physically in the WH? 

Its been voided and order has been stuck from April. 

We need to update the status as RTO delivered for us to process the refund. 

Can we revert asap on this? 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Sunday, July 26, 2020 4:20 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund Approval/ 8377623722 

External email sender, please take precaution. 

Hi Jessie, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 25 July, 2020 19:35:09 
Subject: Refund Approval/ 8377623722 

Hi Team, 

Problem Statement: Voided shipment / Refund Approval 

Ticket ID: 918870 

Order Date: Apr 14, 2020 

Order ID: 8377623722 

AWB: 100041404963 

Total Order Value: KWD 47.07 

Issue Description: This Kuwait order has been placed on Apr 14, 2020 and no update on tracking since then. The order status is still showing shipped and the refund has still not been processed. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on May 05, 2020 and the same was escalated to Postaplus and WH multiple times. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order. ​ 

Customer's History: This is customer's first time ordering with us. 

​ 

Assistance Required: Request you to provide an approval of KWD 47.07 so that we can close this case. 

Thank you for your help! 

Regards, 

Splash Support Team 

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