Subject: Re: Refund approval
From: Shakeeb Arsalan <[email-masked]>
To: Abdulqader Ahmed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 3 Aug 2020 09:16:39 -0700 (MST)

Raise Jira to process the refund for the RMA marked as NDR 

and regarding the item 162392913 the delivery has been scheduled on 6th of August, However it seems that the customer provided wrong contact NO, so confirm his NO and shared it with the concerned team to arrange the delivery for the remaining item. 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 3 August, 2020 20:22:43 
Subject: Refund approval 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1310101 

Order Date: Jul 4, 2020 

Order ID: 6205748786 

Tracking ID: 46064068046 

Total Price: 542.8352 

Issue Description: The Customer placed the order on Jul 4, 2020, and it is pending since then, On the date 
7/19/20 the order was marked as NDR, However, till now the refund has not been initiated. 

Case history: The customer reached out to us on 1 August 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history: the customer is with us since 2/27/19 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Abdulqader