Subject: Re: Wrong item delivered/ 6456924622
From: Asjad Hussain <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 3 Aug 2020 09:05:08 -0700 (MST)

Hi team, 

kindly help in closing the case. 

From: "Bsj Nf" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Hcmadina Wh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "ArishLaila" <[email-masked]>, "Sachin Maheshwari" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "IranBudhathoki" <[email-masked]>, "Navaz Nt" <[email-masked]>, "Moosa Yusuf" <[email-masked]>, "Mohammed Shahwaz Ahmed" <[email-masked]>, "Umapathi Venkatachalam" <[email-masked]> 
Sent: Tuesday, 28 July, 2020 13:10:20 
Subject: Wrong item delivered/ 6456924622 

Hi 

Team 

Please check the below order status and find the attachment our Madinah team already updated to the below customer item return has been done. So kindly send back RMA no .We wait for kind your conformation. 

Best Regards, 

HARUN 

Babyshop GDMS Operation 

Jeddah-2113 

Mob-0544358297 

From: Jessie Caparas 
Sent: Sunday, July 26, 2020 12:36 PM 
To: Bsj Nf <[email-masked]>; Hcmadina Wh <[email-masked]>; Seeta Seeta <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>; ArishLaila <[email-masked]>; Sachin Maheshwari <[email-masked]>; Shakeeb Arsalan <[email-masked]>; IranBudhathoki <[email-masked]>; Navaz Nt <[email-masked]>; Moosa Yusuf <[email-masked]>; Mohammed Shahwaz Ahmed <[email-masked]>; Umapathi Venkatachalam <[email-masked]> 
Subject: RE: Wrong item delivered/ 6456924622 

FYI [ mailto:[email-masked] | 
@Seeta Seeta ] 

From: Bsj Nf < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 26, 2020 12:48 PM 
To: Hcmadina Wh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; IranBudhathoki < [ mailto:[email-masked] | [email-masked] ] >; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] >; Moosa Yusuf < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Shahwaz Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Umapathi Venkatachalam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Wrong item delivered/ 6456924622 

Hi 

[ mailto:[email-masked] | @Hcmadina Wh ] -Naiju 

Please check the below order status and return the below customer item on tomorrow 27 th -Jul-20.Once you done the return kindly update our support team asap. 

Best Regards, 

HARUN 

Babyshop GDMS Operation 

Jeddah-2113 

Mob-0544358297 

From: Sachin Maheshwari 
Sent: Sunday, July 26, 2020 9:46 AM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; IranBudhathoki < [ mailto:[email-masked] | [email-masked] ] >; Bsj Nf < [ mailto:[email-masked] | [email-masked] ] >; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Wrong item delivered/ 6456924622 

Pls arrange return & process refund. 

Regards, 

Sachin Kumar 

Assistant Manager – Ecommerce Operations 

Landline: +971 4 517 5412 

India Mobile: +91 85860 04494 

UAE Mobile:+971 56 408 0342 

[ mailto:[email-masked] | [email-masked] ] 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7Cbsj.nf%40landmarkgroup.com%7Cc613e27bc1a648fa4fc908d8314755c0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313529739284859&sdata=ehwI8JudQPht%2FveZMfmqaBAiGbKshVlU37%2Btl%2FfFv6U%3D&reserved=0 | www.babyshopstores.com ] I [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cbsj.nf%40landmarkgroup.com%7Cc613e27bc1a648fa4fc908d8314755c0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313529739294853&sdata=deN0aTPqIY7BdeVHX6jhCb2lTjTnSBzcg2dQLZ%2FbTls%3D&reserved=0 | 
www.landmarkgroup.com ] 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 24, 2020 4:46 PM 
To: IranBudhathoki < [ mailto:[email-masked] | [email-masked] ] >; Bsj Nf < [ mailto:[email-masked] | [email-masked] ] >; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Wrong item delivered/ 6456924622 

External email sender, please take precaution. 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 19 July, 2020 16:28:48 
Subject: Wrong item delivered/ 6456924622 

Hi Team, 

WWD item. 

Problem Statement – Wrong item delivered 

Order ID – 6456924622 

Tracking ID: 00000080005959585 

Item ID: 162195618 

Assistance Required – Need an urgent replacement 

The order was placed on 15/12/2019, However. customer is saying that he ordered this stroller for twins but he received normal stroller for one kid, the condition of this order is still in the original packaging so kindly check into this case and advise us if replacement can be offered. 

Regards, 

Asjad. 

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