Subject: Re: late collection case ID 6491589566
From: Shakeeb Arsalan <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 3 Aug 2020 08:58:33 -0700 (MST)

As per the the pickup ref the items had been collected, the amount is less than 100 
raise Jira to process the refund 

From: "Ammar Asif" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 3 August, 2020 19:22:12 
Subject: Re: late collection case ID 6491589566 

Problem Statement : Not shipped order / Refund approval. 
Ticket id : 1123253 
Order Date : May 13, 2020 
Order ID: 6491589566 
Tracking ID : 45950622443 
Total Price : 42.5 KSA 

Issue Description :The order was placed on May 13, 2020 and he raised a return request on 6/24/20 and he handed over the items to the courier partner on 11/04/2020 as per the customer , he did not have any return receipt to share. 
items detail: 
162164389 - - Floral Printed Round Neck Top with Angel Wing Sleeves SAR35.00 
162335295 - - Plain Crop Top with Short Sleeves and Chest Pocket SAR15.00 

Case history : The customer reached out to us on , 1 Jun 2020 and since then the issue was pending. 
Customer's history : the customer is with us since 5/11/20 and this is his 3rd order with us. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif 

From: "Apoorv Joshi" <[email-masked]> 
To: "Ammar Asif" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 3 August, 2020 19:06:09 
Subject: Re: late collection case ID 6491589566 

Hi Ammar, 

Send me a refund approval email by replying to this in the format shared by shakeeb and mention all details. 

Regards, 
Apoorv 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 3 August, 2020 18:37:26 
Subject: Re: late collection case ID 6491589566 

Problem Statement: late delivery to the shipper 
Order Date : May 13, 2020 
Order ID: 6491589566 
return tracking ID : 45961255701 
reference ID ;F24CCA4 

Assistance Required: Need urgent delivery. 

Issue Description: the above reference ID shows that the item has been collected but we do not whether the items have been submitted to WH or not. 
i asked them to update us if they have already submitted to WH. But there was no response 

please do needful 

Best regards 
Ammar asif 

From: "Seeta Seeta" <[email-masked]> 
To: "Ammar Asif" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 26 July, 2020 14:18:56 
Subject: Re: late collection case ID 6491589566 

Hi Ammar, 

If we track the return tracking number 45961255701, it shows invalid so did the customer informed you that the item has been collected from him? 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 13:19:37 
Subject: Re: late collection case ID 6491589566 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 19 July, 2020 14:54:40 
Subject: Re: late collection case ID 6491589566 

Problem Statement: late delivery 
Order Date : May 13, 2020 
Order ID: 6491589566 
return tracking ID : 45961255701 
reference ID ;F24CCA4 

Assistance Required: Need urgent delivery. 

Issue Description: the above reference ID shows that the item has been collected but we do not know whether the item has been submitted to WH or not , so i escalated to courier team to expedite the delivery to the shipper so that we can initiate the refund or update us if they have already submitted to WH , but there was no response. 

please do needful. 

Best regards 
Ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 10 July, 2020 12:03:11 
Subject: Re: late collection case ID 6491589566 

hi team, 

disregard the email 
item collected 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 10 July, 2020 12:01:01 
Subject: Re: late collection case ID 6491589566 

Hi team, 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 7 July, 2020 15:14:50 
Subject: Re: late collection case ID 6491589566 

Hi team, 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 6 July, 2020 13:45:42 
Subject: Re: late collection case ID 6491589566 

Hi team, 
any update? 

From: "Seeta Seeta" <[email-masked]> 
To: "ALL RUH OPS Landmark" <[email-masked]>, [email-masked], [email-masked], [email-masked] 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ammar Asif" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 5 July, 2020 17:33:37 
Subject: Re: late collection case ID 6491589566 

Hi Team, 

With reference to the tracking number: 45961255701;F24CCA4, kindly arrange the collection as soon as possible. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 5 July, 2020 12:08:38 
Subject: late collection case ID 1123253 

Problem Statement: late collection 
Order Date : May 13, 2020 
Order ID: 6491589566 
return tracking ID : 45961255701;F24CCA4 

Assistance Required: Need urgent collection. 

Issue Description: the customer has placed his order on May 13, 2020 with the order id 6491589566, and he raised return request but the item has not been collected yet. 

please do needful. 

regards 
ammar asif