Subject: Re: refund
From: Shakeeb Arsalan <[email-masked]>
To: Mykel Nakhnoukh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 3 Aug 2020 07:17:30 -0700 (MST)

The Amount for the order 6212256613 has been deducted once as per hybris. 
If the deduction happened twice ask the customer to share bank statement with 2 transaction IDs so we can check further. 

From: "Mykel Nakhnoukh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 3 August, 2020 15:00:29 
Subject: refund 

Hi Team, 

With reference to order id - 6212256613 and case id - 1345096 the amount has been captured twice and the customer sent us the 2 transactions. 

Please help us to process the refund for this order. 

Thank you for your help. 

Regards, 
Maykel