Subject: Refund approva
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Mon, 3 Aug 2020 07:16:55 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1325279 

Order Date: May 1, 2020 

Order ID: 6487715796 

Tracking ID: FP05030001847 

Total Price: 856 

Issue Description: The Customer placed the order on May 1, 2020, and it is pending since then, On the date 
5/19/20 the order was marked as NDR, However, till now the refund has not been initiated. 

Case history: The customer reached out to us on 31 July 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history: the customer is with us since 3/18/20 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Abdulqader