Subject: Refund approval - 6491606995
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Mon, 3 Aug 2020 07:14:17 -0700 (MST)

Hi Jessie, 

Kindly assist with the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 3 August, 2020 16:27:43 
Subject: Not shipped order / Refund approval// 6491606995 

Hi Team, 

Problem Statement : Not shipped order / Refund approval. 

Order Date : May 13, 2020 

Order ID: 6491606995 

Tracking ID : CRDSAL0019797720 

Total Price : SAR 429.00 

Issue Description : The Customer placed the order on May 13, 2020, and it is pending since then, As per tracking ID# CRDSAL0019797720 the order was not picked from our WH and then 

the issue was escalated to WH and updated on the manual refund sheet as well, However till now the refund has not been initiated. 

Case history : The customer reached out to us on 18 of April and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : This the customer"s second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.