Subject: Re: KNET issue //1344038//8394898650
From: Shakeeb Arsalan <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 3 Aug 2020 07:13:07 -0700 (MST)

The Amount for the order 8394898650 has been deducted once as per hybris and as per the photos the customer provided,| 
If the deduction happened twice ask the customer to share bank statement with 2 transaction IDs 

and clarify if the customer talking about another order and if the deduction happened twice let him share the same mentioned above 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 2 August, 2020 21:17:58 
Subject: KNET issue //1344038//8394898650 

Hi Team 

#1344038 

Problem Statement: KNET issue 

Order Date : Jul 30, 2020 
Order ID:8394898650 
Total Price: KWD12.90 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is has been pick up from store bit the customer emailed us and said that the amount has taken from his account tow time and contact with customer serves and they told him yes that the amount taken tow time so ask him to provide us bank statement with tow Transaction id and he send us only this msgs plz check so we request to check this your priority basis 

Best Regards 
Ala Aldin